Dake Corporation
1809 Industrial Park Dr
Grand Haven, MI 49417
988050
4
REV032023
RETURN & REFUND POLICY
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Thank you for purchasing from Dake! If you are not entirely satisfied with your
purchase, we are here to help.
Returns
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All Dake manufactured / distributed machines, parts and couplings include a 30-day
return option. These policies are valid from the date of final shipment to the end user.
To be eligible for a return, the item must be unused and in the same condition as
received.
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All requested warranty claims must be communicated to the distributor or
representative responsible for the sale. Once communication has been initiated, Dake
Customer Service must be contacted for approval:
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Phone: (800) 937-3253
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Email: [email protected]
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Once the return request has been approved by Customer Service, a
representative will supply a Return Material Authorization (RMA) number.
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The returned item must have the provided RMA number clearly marked on the
outside packaging. Any item received without an RMA number clearly visible on
the packaging will not be processed.
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An RMA number can only be provided by the Dake Customer Service team and
must be obtained prior to the return shipment.
Refunds
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Once the item has been received and inspected for damages, a representative
will notify the requestor referencing the provided RMA number. If the return is
approved, a refund will be issued to the original method of payment, less a 20%
restocking fee.
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The restocking fee may be waived if an order is placed at the time of return with
like-value merchandise. Transportation costs are the responsibility of the end user
and will not be credited upon return approval.
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Any item that is returned after the initial 30 days or has excessive/obvious use will
not be considered for a full refund.
