Model ACU100 User Instructions
[email protected] . Phone: (765) 423-1505
Lafayette Instrument Company
3700 Sagamore Parkway North
Lafayette, IN 47904, USA.
Shipments cannot be received at the LIC PO Box. Items should be packed
well, insured for full value, and returned along with a copy of the Return
Form or the Return #. An estimate of repair will be given prior to completion
ONLY if requested in an enclosed cover letter. We must have a completed
purchase order by mail or fax, or repair work cannot commence for non-
warranty repairs.
Damaged Goods
Damaged instrumentation should not be returned to Lafayette Instrument
prior to a thorough inspection. If a shipment arrives damaged, note damage
on delivery bill and have the driver sign it to acknowledge the damage.
Contact the delivery service, and they will file an insurance claim. If damage is
not detected at the time of delivery, contact the carrier/shipper and request
an inspection within 10 days of the original delivery. Please call the Lafayette
Instrument Customer Service Department for repair or replacement of the
damaged merchandise.
Limited Warranty
Lafayette Instrument Company warrants equipment manufactured by the
company to be free of defects in material and workmanship for a period
of one year from the date of shipment, except as provided hereinafter. The
original manufacturer’s warranty will be honored by Lafayette Instrument
for items not manufactured by Lafayette Instrument Company, i.e. resell
items. This assumes normal usage under commonly accepted operating
parameters and excludes consumable products.
Warranty period for repairs or used instrumentation purchased from
Lafayette Instrument is 90 days. Lafayette Instrument Company agrees
either to repair or replace, at its sole option and free of part charges to
the customer, instrumentation which, under proper and normal conditions
of use, proves to be defective within the warranty period. Warranty for
any parts of such repaired or replaced instrumentation shall be covered
under the same limited warranty and shall have a warranty period of 90
days from the date of shipment or the remainder of the original warranty
period whichever is greater. This warranty and remedy are given expressly
and in lieu of all other warranties, expressed or implied, of merchantability
or fitness for a particular purpose and constitutes the only warranty made
by Lafayette Instrument Company.
Lafayette Instrument Company neither assumes nor authorizes any person
to assume for it any other liability in connection with the sale, installation,
service or use of its instrumentation. Lafayette Instrument Company shall
have no liability whatsoever for special, consequential, or punitive damages
of any kind from any cause arising out of the sale, installation, service or
use of its instrumentation.
All products manufactured by Lafayette Instrument Company are tested and
inspected prior to shipment. Upon prompt notification by the Customer,
Lafayette Instrument Company will correct any defect in warranted
equipment of its manufacture either, at its option, by return of the item
to the factory, or shipment of a repaired or replacement part. Lafayette
Instrument Company will not be obliged, however, to replace or repair
any piece of equipment, which has been abused, improperly installed,
altered, damaged, or repaired by others. Defects in equipment do not
include decomposition, wear, or damage by chemical action or corrosion,
or damage incurred during shipment.
Limited Obligations Covered by this Warranty
1. In the case of instruments not of Lafayette Instrument Company
manufacture, the original manufacturer’s warranty applies.
2. Shipping charges under warranty are covered only in one direction.
The customer is responsible for shipping charges to the factory if
return of the part is required.
3. This warranty does not cover damage to components due to
improper installation by the customer.
4. Consumable and or expendable items, including but not limited to
electrodes, lights, batteries, fuses, O-rings, gaskets, and tubing, are
excluded from warranty.
7. Failure by the customer to perform normal and reasonable
maintenance on instruments will void warranty claims.
8. If the original invoice for the instrument is issued to a company that
is not the company of the end user, and not an authorized Lafayette
Instrument Company distributor, then all requests for warranty must
be processed through the company that sold the product to the
end user, and not directly to Lafayette Instrument Company.
Export License
The U.S. Department of Commerce requires an export license for any
polygraph system shipment with an ULTIMATE destination other than:
Australia, Japan, New Zealand or any NATO Member Countries. It is against
U.S. law to ship a Polygraph system to any other country without an export
license. If the ultimate destination is not one of the above listed countries,
contact us for the required license application forms.
Terms and Conditions
LIC Worldwide Headquarters
Toll-Free: (800) 428-7545 (USA only)
Phone: (765) 423-1505
Fax: (765) 423-4111
Email:
(Outside the USA)
Mailing Address:
Lafayette Instrument Company
PO Box 5729
Lafayette, IN 47903, USA
Lafayette Instrument Europe:
Phone: +44 1509 817700
Fax: +44 1509 817701
Email:
Phone, Fax, Email or Mail-in Orders
All orders need to be accompanied by a hard copy of your purchase order.
All orders must include the following information:
• Quantity
• Part Number
• Description
• Your purchase order number or method of pre-payment
• Your tax status (include tax-exempt numbers)
• Shipping address for this order
• Billing address for the invoice we’ll mail when this order is shipped
• Signature and typed name of person authorized to order these
products
• Your telephone number
• Your email address
• Your FAX number
Domestic Terms
There is a $50 minimum order. Open accounts can be extended to most
recognized businesses. Net amount due 30 days from the date of shipment
unless otherwise specified by us. Enclose payment with the order; charge
with VISA, MasterCard, American Express, or pay COD. We must have a hard
copy of your purchase order by mail, E-mail or fax. Students, individuals
and private companies may call for a credit application.
International Payment Information
There is a $50 minimum order. Payment must be made in advance by: draft
drawn on a major US bank; wire transfers to our account; charge with VISA,
MasterCard, American Express, or confirmed irrevocable letter of credit.
Proforma invoices will be provided upon request.
Exports
If ordering instrumentation for use outside the USA, please specify
the country of ultimate destination, as well as the power requirements
(110V/60Hz or 220V/50Hz). Some model numbers for 220V/50Hz will
have a “*C” suffix.
Quotations
Quotations are supplied upon request. Written quotations will include the
price of goods, cost of shipping and handling, if requested, and estimated
delivery time frame. Quotations are good for 30 days, unless otherwise
noted. Following that time, prices are subject to change and will be re-
quoted at your request.
Cancellations
Orders for custom products, custom assemblies or instruments built to
customer specifications will be subject to a cancellation penalty of 100%.
Payment for up to 100% of the invoice value of custom products may be
required in advance. Cancellation for a standard Lafayette Instrument
manufactured product once the product has been shipped will normally
be assessed a charge of 25% of the invoice value, plus shipping charges.
Resell items, like custom products, will be subject to a cancellation
penalty of 100%.
Exchanges and Refunds
Please see the cancellation penalty as described above. No item may be
returned without prior authorization of Lafayette Instrument Company and
a completed Return Form. A copy of the Return Form or your assigned
Return # (you will receive this via email after submitting the form) must
be included with the returned goods. The merchandise should be packed
well and fully insured. Unopened merchandise may be returned prepaid
within thirty (30) days after receipt of the item and in the original shipping
carton. Collect shipments will not be accepted. Returned products must be
in saleable condition, and credit is subject to inspection of the merchandise.
Repairs
Instrumentation may not be returned without prior authorization by
Lafayette Instrument Company and a completed Return Form. When you
complete the Form, or call Lafayette Instrument, you will receive a Return
#. Your Return # number will be good for 30 days. Address the shipment to:
