Rugged Thunderbolt™ | USB 3.0 User Manual
27
Mac
Problem: The drive isn't appearing on my computer.
Q: Is your Finder configured not to show hard drives on the desktop?
A: Go to your Finder and check if Preferences > General tab > Show these items on the desktop: and
then Hard Disks is selected. If not, go on to the next topic.
Q: Is it connected to a Mac that supports Thunderbolt technology?
A: The Thunderbolt connector on your Mac looks similar to the Mini DisplayPort connector. While earlier
Macintosh computers include one or more Mini DisplayPorts, they are only used to connect one or more
monitors. Please note that legacy Macs with Mini DisplayPorts do not support Thunderbolt technology
peripherals such as the LaCie Thunderbolt storage.
Q: Why doesn’t my Thunderbolt product mount on my computer?
A: Thunderbolt storage devices require cables specifically constructed for Thunderbolt technology. Go to
www.lacie.com
for more information on cables that support Thunderbolt technology.
Q: Did you follow the correct installation steps?
A:
Review the installation steps (
Getting Connected
).
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Only use a cable that supports Thunderbolt technology on a Mac.
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Check both ends of the cable to make sure they are fully seated in their respective ports.
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Try disconnecting the cable then wait 10 seconds before reconnecting it.
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If the drive is still not recognized, restart your computer and try again.
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