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Please note that USB 2.0 hubs limit your storage device’s transfer rates to USB 2.0 speeds.

Problem: The provided USB cables are too short

Q: Can I use my storage device with a longer cable?

A: Yes, provided it is certified according to USB standards. However, LaCie recommends using the cable
shipped with your storage device for the best results. If you use a longer cable and experience problems
with detection, transfer rates or disconnection, use the original cable included with your storage device.

Problem: I’m receiving file transfer error messages

Q: Did you get an “Error -50” message while copying to a FAT32 volume?

A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :

Check your files and folders to ensure that these characters are not in the names.

If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See 

Optional Formatting and Partitioning

.

Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep
mode?

A: Ignore this message since the drive remounts on the desktop despite the pop-up.

Mac

Problem: The device icon does not appear on my desktop

Q: Is your Finder configured to hide external disks on the desktop?

A: Go to Finder and then check Preferences | General tab | Show these items on the desktop. Confirm that
External Disks is selected.

Q: Is your device mounting in the operating system?

A: Open Disk Utility at Go | Utilities | Disk Utility. If the device is listed in the left-hand column, check your
Finder preferences to see why it is not displayed on the desktop (review the question above).

22

LaCie Rugged SSD user manual

8/13/19

Summary of Contents for Rugged SSD

Page 1: ...ged SSD user manual Click here to access an up to date online version of this document You will also find the most recent content as well as expandable illustrations easier navigation and search capability Model ...

Page 2: ...er Start a backup plan Windows only Optimizedisk performance 5 Optional Formatting and Partitioning About filesystem formats Toolkit Optimize Manual formatting Ports Operating system Minimum free disk space USB 3 1 USB C cable USB 3 1 USB C to USB Type A cable USB C to USB C USB C to USB A Start here Register your device Download Toolkit Install Toolkit How to choose the file system format Mac mac...

Page 3: ...sktop Problem My file transfers are too slow Problem I have an older computer with USB 2 0 ports Problem I must use a USB hub for my USB devices Problem The provided USB cables are too short Problem I m receiving file transfer error messages Problem The device icon does not appear on my desktop Problem The device icon doesn t appear in Computer 19 19 19 19 19 21 21 21 21 21 22 22 22 22 23 23 24 24...

Page 4: ...t LaCie Rugged SSD USB 3 1 Gen 2 USB C cable USB 3 1 Gen 1 USB C to USB Type A cable compatible with Type A USB 3 0 ports Minimum system requirements Ports You can connect your LaCie device to a computer with a USB C or USB Type A USB 3 0 port Opera ng system Windows 7 or higher macOS 10 12 or higher Minimum free disk space 600MB recommended Ingress Protec on ra ng 1 Important Save your packaging ...

Page 5: ...ated IP67 6 Dust tight No ingress of dust Complete protection against contact dust tight 7 Immersion up to 1m Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time up to 1 m of submersion Rugged SSD has also been tested for the following Drop resistance Dropped from heights up to 3 meters in non operating mo...

Page 6: ...SB 3 1 Gen 1 transfer rates up to 5Gb s USB 3 1 Gen 2 transfer rates up to 10Gb s Thunderbolt 3 transfer rates up to 40Gb s The USB C port on the LaCie Rugged SSD is USB 3 1 Gen 2 You can connect your Rugged SSD to any USB C or USB Type A USB 3 0 port Cables Rugged SSD is delivered with two cables for universal compatibility with modern computers USB 3 1 USB C cable For optimal transfer rates up t...

Page 7: ...USB 3 1 USB C to USB Type A cable Use the USB 3 1 USB C to USB Type A cable to connect Rugged SSD to a computer s USB Type A USB 3 0 port 7 LaCie Rugged SSD user manual 8 13 19 ...

Page 8: ...r computer then choose the appropriate cable to connect your device USB C to USB C Use the USB C to USB C cable if your computer has a USB C port USB C to USB A Use the USB C to USB A cable if your computer does not have a USB C port 8 LaCie Rugged SSD user manual 8 13 19 ...

Page 9: ...t the most from your drive with easy access to information and support Install Toolkit Manage mirror folders backup plans Windows only and more Start here Your computer must be connected to the internet to register your device and install Toolkit 9 LaCie Rugged SSD user manual 8 13 19 ...

Page 10: ...er such as Finder or File Explorer open LaCie Rugged SSD and launch Start Here Mac or Start Here Win Registeryour device Enter your information and click Register Download Toolkit 10 LaCie Rugged SSD user manual 8 13 19 ...

Page 11: ... folder where you receive downloads Open the LaCieToolkit zip file Click on the LaCie Toolkit Installer to launch the application Click on the LaCieToolkit exe file to launch the application Your computer must be connected to the internet to install and run Toolkit 11 LaCie Rugged SSD user manual 8 13 19 ...

Page 12: ...u can optimize file copy performance by formatting the drive in the native file system for your operating system Choose one of the following methods to optimize your drive Use Toolkit to optimize disk format See the Toolkit user manual for details Manually format your drive See Optional Formatting and Partitioning for details Disconnec ng the device In order to avoid file system corruption it s im...

Page 13: ...y Crypto erase drive Reset drive to factory settings Set up a mirror folder Create a Mirror folder on your PC or Mac that is synced to your storage device Whenever you add edit or delete files in one folder Toolkit automatically updates the other folder with your changes Click here for details on creating a mirror folder Start a backup plan Windows only Create a plan customized for the content sto...

Page 14: ... also manually format your drive See Optional Formatting and Partitioning for details Formatting erases everything on the storage device LaCie strongly recommends that you back up all data on your storage device before performing the steps below LaCie is not responsible for any data lost due to formatting partitioning or using a LaCie storage device 14 LaCie Rugged SSD user manual 8 13 19 ...

Page 15: ...es and is the only format compatible with Time Machine Windows cannot natively read or write to HFS journaled volumes APFS Apple File System An Apple file system optimized for solid state drives SSDs and flash based storage systems While APFS may benefit SSD performance note the following restrictions You cannot use an APFS formatted disk as your Time Machine backup drive Format LaCie Rugged SSD t...

Page 16: ...ters Toolkit Op mize Use Toolkit Optimize to format your drive for optimal performance with your operating system s native file format File transfer rates can be significantly better with the native format 1 Connect LaCie Rugged SSD to your computer 2 Open Toolkit 3 On the Main Menu click on the LaCie Rugged SSD device 4 Click on the More menu icon for the volume you want to optimize There are two...

Page 17: ...matting erases everything on the storage device LaCie highly recommends that you back up all data on your storage device before performing the steps below LaCie is not responsible for any data lost due to formatting partitioning or using a LaCie storage device macOS starting version 10 13 Make sure to select the storage device and not just the volume If you don t see two entries listed in the side...

Page 18: ...sults double click Disk Management 3 From the list of storage devices in the middle of the Disk Management window locate your LaCie device 4 The partition must be available to format If it is currently formatted right click on the partition and then choose Delete 5 To create a new partition right click on the volume and select New Simple Volume Follow the on screen instructions when the New Simple...

Page 19: ...ndow 2 On the sidebar go to Devices and locate the storage device you want to eject Click the eject symbol to the right of the storage device name 3 Once the storage device disappears from the sidebar or the Finder window closes you can disconnect the interface cable from your Mac Eject via Desktop 1 Select the desktop icon for your storage device and drag it to the Trash 2 When the storage device...

Page 20: ...s arrow in the system tray to display all icons in the notification area 3 In the list of devices choose the storage device you want to eject Windows displays a notification when it is safe to remove the device 4 Disconnect the storage device from the computer 20 LaCie Rugged SSD user manual 8 13 19 ...

Page 21: ... devices and see if the storage device s performance improves Problem I have an older computer with USB 2 0 ports Q Will my storage device s USB 3 1 Gen 2 port work with my computer s USB 2 0 port A USB 2 0 ports are not supported Problem I must use a USB hub for my USB devices Q Can I use my storage device with a USB hub A Yes the storage device can be connected to a USB hub If you use a hub and ...

Page 22: ...and folders to ensure that these characters are not in the names If this is a recurring problem or you cannot find files with incompatible characters consider reformatting the drive to NTFS Windows users or HFS Mac users See Optional Formatting and Partitioning Q Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode A Ignore this message since ...

Page 23: ...icon to view the full list of devices If you re uncertain that your storage device is listed safely unplug it and then reconnect it The entry that changes is your LaCie device Q Is your device listed next to an unusual icon A Windows Device Manager usually provides information about failures with peripherals While the Device Manager can assist with troubleshooting most problems it may not display ...

Page 24: ...nces in Electrical and Electronic Products To comply with China RoHS 2 we determined this product s Environmental Protection Use Period EPUP to be 20 years in accordance with the Marking for the Restricted Use of Hazardous Substances in Electronic and Electrical Products SJT 11364 2014 中国 RoHS 2 是指 2016 年 7 月 1 日起施行的工业和信息化部令第 32 号 电力电子产品限制使用有害物质管理办 法 为了符合中国 RoHS 2 的要求 我们根据 电子电气产品有害物质限制使用标识 SJT 113...

Page 25: ...quipment Beginning on January 1 2018 Seagate products must comply with the Marking of presence requirements in Section 5 of CNS 15663 This product is Taiwan RoHS compliant The following table meets the Section 5 Marking of presence requirements 台灣RoHS是指台灣標準局計量檢驗局 BSMI 對標準CNS15663要求的減排電子電氣設備限用化學物質指引 從2018 年1月1日起 Seagate產品必須符合CNS15663第5節 含有標示 要求 本產品符合台灣RoHS 下表符合第5節 含有標示 要求 25 LaCie Rugged SSD user m...

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