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d2 Quadra USB 3.0 User Manual

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you can use a USB 2.0 cable instead, but in this case your transfer speeds will be limited to USB 2.0 speeds.

Problem: I'm receiving file transfer error messages.

Q: Did you get an "Error -50" message while copying to a FAT 32 volume?

A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied.
These characters include, but are not limited to:

? < > / \ :

Check your files and folders to ensure that these types of characters are not being used.
The easiest solution is to check for incompatible characters in file names, change them, then resume file
transferring.

If this is a recurrent problem or you can't find the files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See 

Optional Formatting and Partitioning

.

Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?

A: Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning
down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give
the drive enough time to spin-up from its sleep mode.

Mac OS X Users

Problem: The drive icon doesn't appear on my desktop.

Q: Are both ends of the interface cable firmly attached?

A: Check both ends of the interface cable and make sure that they are fully seated in their respective ports. Try
disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a different interface cable. If the
drive is still not recognized, restart your computer and try again. Still not working? Read on.

Q: Is your Finder configured not to show hard drives on the desktop?

A: Go to your Finder and check if Preferences > General tab > Show these items on the desktop: and
then Hard Disks is selected. If not, go on to the next topic.

Q: Is your drive mounting on the operating system?

A: Open Disk Utility (Applications > Utilities > Disk Utility). If the drive is listed in the left-hand column,
check your Finder preferences to see why it's not being displayed on the desktop. If that is not helpful, you may
need to format your drive. See 

Optional Formatting and Partitioning

.

Q: Does your computer's configuration meet the minimum system requirements for use with this drive?

Summary of Contents for d2 Quadra USB 3.0

Page 1: ...nual 1 D2 QUADRA USB 3 0 USER MANUAL CLICK HERE TO ACCESS UP TO DATE ONLINE VERSION of this document for the most recent content as well as for features such as expandable illustrations easier navigat...

Page 2: ...will explain its features If this manual doesn t answer your questions or if you are having trouble consult the Getting Help page BOX CONTENT Your box contains the following LaCie d2 Quadra USB 3 0 ca...

Page 3: ...ction the drive must be connected to a USB 3 0 host port Many laptops or desktop computers do not feature USB 3 0 ports You can purchase a USB 3 0 PCI Express Card for desktop computers or a USB 3 0 E...

Page 4: ...d2 Quadra USB 3 0 User Manual 4 VIEWS OF THE DRIVE Front View Shortcut Button with Activity LED 1 Removable stand 2...

Page 5: ...d2 Quadra USB 3 0 User Manual 5 Rear View Power switch 1 FireWire 800 ports 2 USB 3 0 port 3 eSATA port 4 Power supply connection 5 Chain lock option 6...

Page 6: ...external casing is warm to the touch Please make sure that the vent on the back bezel is not obstructed and that there is a natural airflow across the casing Upright Stack Rackmount Configuration Hea...

Page 7: ...r supply and turned on and the LED remains off contact LaCie Customer Support 30s off flash blue 30s off etc On The product is connected to the host computer via USB 2 0 or USB 3 0 and either 1 the pr...

Page 8: ...5 Gbits s as opposed to USB 2 0 s 480 Mbits s This means USB 3 0 is theoretically up to ten times faster than its predecessor Your LaCie drive is shipped with a SuperSpeed USB 3 0 cable to ensure maxi...

Page 9: ...s ideal for bandwidth intensive applications such as audio video and graphics Connector Face to computer Cable End to computer Cable End to product Connector Face to product Note FireWire 800 is backw...

Page 10: ...ions Soon after eSATA or external SATA was developed allowing for the use of shielded cables outside the PC eSATA technology was developed to be rugged and durable eSATA connectors do not have the L s...

Page 11: ...tup Assistant Please follow the setup steps in the order they are given to ensure that your LaCie hard drive s volume mounts correctly on your computer STEP 1 CONNECT THE POWER CABLE Connect the appro...

Page 12: ...roper operation Technical note FireWire Connection Daisy chaining multiple non powered FireWire devices may effect individual performance To guarantee optimal performance LaCie recommends daisy chaini...

Page 13: ...nt in My Computer Windows XP Computer Vista or Windows 7 or on your desktop Mac Note If the drive does not mount on your computer first make sure you have installed USB 3 0 drivers on your computer se...

Page 14: ...ou do not launch LSA or if you quit it after the formatting has begun your drive will not be ready to use and will require manual formatting The User Manual and utilities will not be available and wil...

Page 15: ...0 User Manual 15 Manual access Open the LACIE SETUP volume in Computer My Computer for Windows XP and double click LaCie Setup Mac users Open the LACIE SETUP volume on your desktop and then double cl...

Page 16: ...sk if you wish to change your computer s settings This is a normal request when formatting a disk or installing certain software such as Genie Timeline To successfully complete LaCie Setup Assistant L...

Page 17: ...e 3 Compatible volume called LaCie Share on some products for Windows and Mac If you do not want the Compatible LaCie Share volume move the slider all the way to the left The LaCie volume will be form...

Page 18: ...anual 18 Mac A window prompt alerts you that the disk will be formatted Select Yes to continue 4 Windows Mac LaCie Setup Assistant will format the hard drive 5 Register your LaCie device Choose Next t...

Page 19: ...lume entitled Compatible or LaCie Share if it exists otherwise on LaCie LaCie software utilities may be installed at any time Once the format is complete the LaCie Setup Assistant application will be...

Page 20: ...s will appear in LaCie Desktop Manager INSTALLING LACIE DESKTOP MANAGER If LaCie Desktop Manager is not installed on your system check your Windows Start Menu or Mac Applications folder you can instal...

Page 21: ...to manage and make sure the Info tab is selected On this page you will see advanced information on your drive such as device name the internal hard disk serial number not the LaCie product serial numb...

Page 22: ...rive will enter Eco Mode Eco Mode and Mac OS X Based upon your LaCie hard drive Eco Mode may be managed by Mac OS X If prompted please click on Energy Saver Settings to enter the System Preferences Se...

Page 23: ...ropping or by using the Change button choose 3 any application or document Note that if LaCie backup software is installed it will appear as the default action Once the action has been configured clic...

Page 24: ...a small green arrow over a hardware image A message will appear listing the devices the Eject icon controls it should say Safely remove Click on the LaCie storage device in this prompt This message w...

Page 25: ...storage device icon to the Trash The icon pictured below is a generic USB device icon Your LaCie storage may be represented by an icon that looks like the device itself When the icon disappears from...

Page 26: ...with Windows 2000 Windows XP Windows Vista and Windows 7 however volume size is limited to 32GB by the Windows partition utility i e Disk Manager and the individual file size is limited to 4GB NTFS Th...

Page 27: ...s when compared to FAT 32 HFS is NOT compatible with Windows OS Use FAT32 if you will be using your storage device with both Windows and Mac computers Maximum single file size is limited to 4GB FORMAT...

Page 28: ...device with LaCie software utilities Follow your operating 4 system instructions to reset the existing partition To create a new partition select New Simple Volume Follow the on screen instructions w...

Page 29: ...upport select your product then click the Troubleshooting tab 3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below 4 Customer Support Create an account on lacie com re...

Page 30: ...er to achieve full USB 3 0 transfer speeds Q Is the drive connected to a SuperSpeed USB 3 0 port on your computer A Check to see that the SuperSpeed USB 3 0 drivers for both your host bus adapter and...

Page 31: ...hen you set your computer to sleep mode and when the computer is awoken from sleep it may not give the drive enough time to spin up from its sleep mode Mac OS X Users Problem The drive icon doesn t ap...

Page 32: ...rive listed in Device Manager A All LaCie drives appear in at least one place in Device Manager To access Device Manager click on Start and select Run from the menu In Windows Vista the Run option doe...

Page 33: ...0 User Manual 33 Q Is your operating system Windows XP and the disk size is greater than 2TB A Windows XP does not support disks larger than 2TB Please refer to the note for Windows users in Formatti...

Page 34: ...H AND SAFETY PRECAUTIONS Only qualified persons are authorized to carry out maintenance on this device Read this User Manual carefully and follow the correct procedure when setting up the device Do no...

Page 35: ...televisions radios or speakers Doing so may cause interference which will adversely affect the operation of the other products Do not place the LaCie hard drive near sources of magnetic interference...

Page 36: ...hen the equipment is used normally and is properly serviced when needed If you discover a defect covered by the warranty set forth above your sole and exclusive remedy will be for LaCie in its sole di...

Page 37: ...nal causes e to damage caused by operating the product outside the permitted or intended uses described by LaCie f to damage caused by service including upgrades and expansions performed by anyone who...

Page 38: ...aCie for repair LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive We make no provisions for data recovery and cannot be held liable for any data loss o...

Page 39: ...o communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which ca...

Page 40: ...e or the shop where you purchased the product MANUFACTURER S DECLARATION FOR CE CERTIFICATION We LaCie solemnly declare that this product conforms to the following European standards Electromagnetic C...

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