Terms and Conditions
UNIQUENESS:
Many LACAVA products are made of natural stone, woods, or metals. Because of the natural variations, and/or
handmade nature of the products, slight differences are expected and are not deemed manufacturing defects.
SHIPPING POLICIES:
Once the merchandise is released to and accepted by the carrier, LACAVA's responsibility ends. LACAVA is
not responsible for damages occurring in transit. After the merchandise is delivered and the shipping document is
signed, it becomes the property of the purchaser. We constantly improve the packaging as new technologies
become available, but damages in transit may still occur. Therefore, we recommend that all packages be
inspected by the purchaser in the carrier's presence upon delivery. In case of damages, either visible or concealed,
the purchaser is responsible for filing any damage claim against the carrier. In this regretful circumstance, we
suggest utter diligence to have the carrier's agent explain the steps to submit a valid claim against the carrier, as
each carrier has different claim policies. Please document everything in writing, preferably on the shipping
documents and have also the carrier's agent sign along. If you wish that Lacava assists you in the claim process,
please fax or email us copies of the shipping and claim documents at your earliest convenience. In the case of
missing items, which could occur due to our mistake or a theft during transit, please follow same procedures as for
shipping damages above, with the only difference that the claim concerns something completely missing, rather
than damaged. Please take note of any visible tampering with the packaging in the presence of the carrier's agent
before accepting the delivery with your signature. In case of missing items, you must also inform LACAVA and send
us all related documents within 24 hours from the delivery date. We will open an internal investigation and check
the inventory count to determine whether it was our error. If we verify it was our mistake, we will promptly ship the
missing item(s) to the purchaser by standard ground at our cost.
RETURN POLICIES:
If the product is not satisfactory for any reason different from defects, it can be returned to LACAVA up to 30
days from the shipping date after obtaining a Return Goods Authorization (RGA) valid for 60 days. If the product is
not returned to LACAVA within that timeframe, the RGA will be voided and no further RGAs will be issued for the
product. The merchandise must be in salable condition, in its original packaging, and packed safely with the RGA
number clearly marked on the outside packaging. To obtain an RGA number, please fax or email the request with
a description of the reason for return. The merchandise must be in its original packaging and packed safely in
accordance with the carrier's packing requirements, with the RGA number clearly marked on the outside
packaging. LACAVA reserves the right not to issue any credit, if an approved RGA number has not been obtained.
A restocking fee of 25 percent and applicable shipping charges to the customer and back will be deducted from
the credit amount. Credit (excluding shipping and handling charges) will be given only for returns of intact products
up to 30 days from the shipping date. After 30 days from the shipping date, no returns will be accepted. All returned
merchandise is at the purchaser's risk and cost. Special order and custom made items are not returnable. Products
must be inspected prior to installation and installation of the product means its acceptance. Product, once installed,
cannot be returned. Damages occurring in installation are not considered defects and are not subject to return or
refund. LACAVA will replace any defective item for free only after the non-conforming product is safely returned to
LACAVA’s warehouse safely in accordance with the carrier's packing requirements, and in its original packaging,
within 30 days from the shipping date. If the product is not found to be defective and is damaged in any way, there
may be a charge for any replacement. In any case, LACAVA does not cover installation costs.
LACAVA
7
