Chapter 6 - TROUBLESHOOTING
Troubleshooting
45
Message Content
possible Cause / Recommended action
High! Measure with a new strip, if recurs
contact your physician Immediately
High glucose level.
Measurement result is above 600 mg/dL
(33.3 mmol/L). Repeat the measurement
with a new strip. If this recurs, contact
your physician Immediately. If your
measurement results are inconsistent
with the way you feel, contact customer
support at
www.mydario.com
.
Temperature out of range. Move to an
area between 10-45°C (50°-113°F), wait
30 minutes and try again
The meter was left in an extreme
temperature environment.
Move to a cooler or warmer area, wait
at least 30 minutes and repeat the
measurement with a new strip.
Dario™ device failure (0x01). If the
problem occurs again, please contact
Dario™’s customer support
Firmware software failure.
Contact customer support at
www.mydario.com
.
Dario™ device failure (0x02). If the
problem occurs again, please contact
Dario™’s customer support
Voltage Failure
Contact customer support at
www.mydario.com
.
Unknown device, please connect Dario™
Another device is inserted into the smart
mobile device’s audio connector.
·
If another device is connected to the
earphone plug, disconnect it in order
to connect Dario™. You can still use
the Dario™ app if another device is
connected.
·
If you received this message while the
Dario™ meter is connected, disconnect
and reconnect the meter. If this message
still appears, contact customer support
at
www.mydario.com
.
Hypo warning
Hypoglycemia event occurred
You received a measurement result lower
than defined in the hypo warning section
under
Blood Glucose Thresholds
(see
page 46)
in your Diabetes Profile. Contact
your physician immediately.
Check strip measurement is out of range.
If this problem occurs again, please
contact Dario™’s customer support
Fault in check strip or meter.
Repeat the check strip measurement
again. If the error recurs, contact
customer support at
www.mydario.com
.
