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AmpliFi User Guide

Appendix A: FAQs

ULabs

The AmpliFi app resets the Router and all online Mesh 

Points .  
Alternative method: You can manually reset each device to 

factory defaults . 
1 .  On the Router, use a straightened paperclip or similar 

object to press the 

Reset

 button for approximately 

10 seconds until the LED turns off .

2 .  On each Mesh Point, use a straightened paperclip or 

similar object to press the 

Reset

 button for approximately 

10 seconds until you hear a long beep . Repeat this with 

each device, one by one .

Tip:

 If you manually reset the Router, then you must 

reset the Mesh Points, too .

Advanced Features

Band and Channel Selection

As the number of devices in the connected home continues 

to grow, understanding band and channel selection can 

help you maximize your connected experience . To learn how 

to set up your network to provide each device with the best 

signal, you need to know how band and channel selection 

works and how your Wi-Fi signal operates .
Band and channel selection are important when you want to 

have the most efficient network possible . Your wireless data 

communicates using a band of frequencies . Frequency is 

measured in Hertz (Hz) .
Our Routers and Mesh Points use two of these frequencies; 

2 .4 GHz and 5 GHz . Most devices can use either 2 .4 GHz 

or 5 GHz . The difference between these frequencies varies 

depending on your location and distance to the Router . The 

2 .4 GHz frequency has a longer range but slower speeds; 

its signal can penetrate many walls . The 5 GHz has a shorter 

range but faster speeds; its signal is strong but is better 

suited to open spaces .
Here are a couple of examples:
• 

In-home use 

If your home has many walls, then you 

should use the 2 .4 GHz frequency to cover the entire 

home .

• 

Open-office use 

If you have no walls between the Router 

and your devices, then use the 5 GHz frequency, which 

is more efficient and provides a stronger signal with less 

range .

There is no need to select a frequency for your Router in 

the AmpliFi app because your Router uses both frequencies 

automatically . Both 2 .4 GHz and 5 GHz will be available 

for your devices . On each of your devices, access the Wi-Fi 

settings if you want to select the frequency to use . (This 

is available only if your device supports both 2 .4 GHz and 

5 GHz; some devices may support only one frequency .)
You can select the frequency used by your Mesh Points in 

the AmpliFi app . The Mesh Points use the default frequency, 

5 GHz, but can use 2 .4 GHz instead if longer range is needed . 

We highly recommend keeping the Mesh Points close 

enough to the Router so the Mesh Points use the 5 GHz 

frequency with more power .

Data Monitoring and Performance

Use the AmpliFi app to examine up-to-date, 

second-by-second performance so you know how your 

Router and Mesh Points are communicating with your 

devices .
Data monitoring is the ability to keep track of the statistics 

of your Router, moment by moment .  The Router never stops 

conveying this data unless it is interrupted by a reset or if 

the Router is unplugged . You will be able to view how your 

Router is currently performing .
Having access to your Router’s data is useful if your network 

has issues or if you make changes to your network .
There are two ways to access your Router’s data .
Once your Router has been set up, use its touchscreen 

display to view the following:
•  Download and upload speeds
•  Daily data download and upload totals
•  Internet (WAN or Wide Area Network) and Router IP 

addresses

•  Date and time
You can also view this data using the AmpliFi app on your 

smartphone or tablet . Perform these steps:
1 .  Open the AmpliFi app .
2 .  Tap Performance at the bottom of the screen .
3 .  The following are displayed:

• 

Throughput 

The dynamic graphs convey the 

download and upload speeds .

• 

Speed Test 

You can click 

Start Test

 to initiate a speed 

test that will analyze download and upload speeds and 

ping test results . Every time you initiate a speed test, it 

will record the date, time, and results for your network .

Port Forwarding

Port forwarding allows a device to get through your firewall 

to reach a specific port on your computer . This allows a 

device outside your network to connect to a device inside 

your network . For example, port forwarding can be used to 

connect two computers together for gaming or allow you to 

check on a camera in the home while you are away .
To set up port forwarding, perform these steps:
1 .  Open the AmpliFi app .
2 .  Tap the picture of the Router .
3 .  Tap Port Forwarding .
4 .  Tap + to create a new service .
5 .  Enter a descriptive name for the service .
6 .  Enter the IP address of your gateway device, which can 

be found here: 

Internet

 > 

Gateway Address

 .

7 .  Enter the appropriate port number in the 

Source Port

 

field .

8 .  Enter the appropriate port number in the 

Destination Port

 

field .

Summary of Contents for AMPLIFI

Page 1: ...AmpliFi Home Wi Fi System USER GUIDE HOME WI FI PERFECTED...

Page 2: ......

Page 3: ...ettings 5 Mesh Point Settings 12 Chapter 3 Performance 13 Throughput 13 ISP Test 13 Chapter 4 Guest 15 Quick Setup 15 Status and Settings 15 Chapter 5 Clients 17 Client Details 17 Chapter 6 Diagnose 1...

Page 4: ...ii Table of Contents AmpliFi User Guide ULabs...

Page 5: ...Connecting to the default AmpliFi wireless network SSID from a computer or tablet App Users Download and install the AmpliFi app from the App Store or Google Play Store If you are not using the app to...

Page 6: ...Tap the touchscreen on the AmpliFi Router Use a computer or tablet to connect to the unique wireless network SSID displayed on the screen of your AmpliFi Router Please connect to this Wi Fi Network A...

Page 7: ...s number of connected clients and active download upload speeds Tap the Router to display edit Router settings or tap a Mesh Point to display signal quality view edit the device name view Mesh Point d...

Page 8: ...e Week Displays the day of the week Date Displays the calendar date Throughput JUL 15 NOW Total MB 317 9 126 4 Date Displays the calendar date Total MB Upload Displays the total amount of data uploade...

Page 9: ...ou can postpone the update until an appropriate time Router Settings The Settings screen for the Router offers a variety of configuration options General Access device settings Go to General on page 6...

Page 10: ...oid any disturbance from the backlight and preserve the LCD screen Begins Change the time that Night Mode activates Ends Change the time that Night Mode deactivates Tap to save your changes Sound Effe...

Page 11: ...er Gateway Address Enter the IP address of the service provider s gateway router Primary DNS Address Enter the IP address of the service provider s primary DNS server Secondary DNS Address Enter the I...

Page 12: ...guest wireless network is displayed Tap to change it Password The password to the guest wireless network is displayed Tap to change it Verify Password To change the guest password enter the new passw...

Page 13: ...your changes Address The range of available IP addresses is displayed The DHCP server assigns IP addresses from the pool or group of IP addresses DHCP Settings Range The current range is displayed Se...

Page 14: ...Address Enter the LAN IP address that will receive the forwarded port traffic Source Port Enter the port or ports that will be forwarded to the LAN You can identify the port or ports by name number an...

Page 15: ...5 GHz Displays the MAC address of the guest 5 GHz wireless interface Bluetooth Displays the MAC address of the Bluetooth interface Firmware Update The Firmware Update screen allows you to check for up...

Page 16: ...Tap to save your changes About The About screen for the Mesh Point displays the model name and version numbers of the device and software as well as the MAC addresses of the hardware interfaces Device...

Page 17: ...ad values are labeled in the graph and the current upload and download values are displayed on the right Swipe to the right to display the Throughput pie chart It shows the percentages of current down...

Page 18: ...14 Chapter 3 Performance AmpliFi User Guide ULabs...

Page 19: ...e Wireless settings tap Settings for access As guests connect the number of users connected will be displayed in the app Tap Stop at any time to turn off the guest network Status and Settings active i...

Page 20: ...Guide Chapter 4 Guest ULabs Stop Tap to disable the guest network Settings Tap to access the wireless settings for more configuration options including wireless security options Go to Wireless on pag...

Page 21: ...nformation about the client device Hostname Displays the descriptive name of the client device Manufacturer Displays the name of the client device manufacturer Access Point Displays the name and icon...

Page 22: ...evice is automatically displayed If you want to change it tap to edit the name MAC Address The MAC address of the client device is automatically displayed If you want to change it tap to edit the MAC...

Page 23: ...e public IP address of the Router Gateway Address Displays the IP address of the service provider s gateway router DNS Address Displays the IP address es of the service provider s DNS server s Interne...

Page 24: ...20 AmpliFi User Guide Chapter 6 Diagnose ULabs...

Page 25: ...as close to the center as possible We recommend placing a Mesh Point on each side of the Router halfway between the Router and an area in the home where you have poor connectivity Tip The LEDs on the...

Page 26: ...then connect power to the Router 6 If there is no Internet connection contact your ISP Internet Service Provider to find out if there are any outages on their end or if your account information has c...

Page 27: ...devices may support only one frequency You can select the frequency used by your Mesh Points in the AmpliFi app The Mesh Points use the default frequency 5 GHz but can use 2 4 GHz instead if longer ra...

Page 28: ...tings 5 Tap Apply to save your settings Configuring a Guest Network Advanced Settings When you set up your new Router you may also want to set up a guest network for friends and family See the FAQ How...

Page 29: ...7 days a week Tap the icon in the upper left of the app and then tap Live Support Live chat is also available at help amplifi com by selecting Chat with us in the bottom right Support Online help ampl...

Page 30: ...rademarks of Ubiquiti Networks Inc in the United States and in other countries Apple the Apple logo and iPhone are trademarks of Apple Inc registered in the U S and other countries App Store is a serv...

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