Appendix
◎ au cell phones collected by Replacement cell phone
delivery service which you used before are recycled
to cell phones for replacement after repairs. Also
parts replaced by au after-sales service are
collected and recycled by the Company. They are
not returned to customers.
◎ Instances where the product has been changed,
modified, or analyzed (including software
modification or analysis (including rooting, etc.)
reverse-engineered, reverse-compiled, or reverse-
assembled) or has been repaired at a location other
than an authorized repair location designated by
the Company may not be covered by warranty or
may prevent the product from being accepted for
repairs.
◎ The battery pack is not covered by the free-of-
charge repair warranty except for events arising
from defects in battery materials and
manufacturing.
■
Performance Parts for Repair
The Company retains performance parts for
repair of the product main unit and its
peripherals for 4 years after discontinuation of
production. Performance parts for repair refers
to parts required for maintaining the functions
of the product.
■
Terms of Services of Free-of-
Charge Repair Warranty
1. When you apply for repair, inform us of your
serial number (IMEI number). You can check
the main unit or the sticker attached on the
packaging box for the serial number (IMEI
number).
2. Repairs will be done based on the terms of
services of the free-of-charge repair warranty
when the product is used correctly based on
the instruction manual and the product is
malfunctioning.
3. Repairs will be charged in the following cases
even during the warranty period. (Also, the
product cannot be repaired in some cases.)
① When the product is not used correctly
based on the instruction manual.
② When the product is malfunctioning or
damaged due to modification and repair.
③ When the product is repaired by repair
offices other than the company specified.
④ When the product is malfunctioning or
damaged due to a handling fault or
accident. Or when there are some traces
that the product is damaged by falling,
water or humidity.
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