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Troubleshooting
What do I do if the mouse does not work?
•
Make sure that the polarity of the batteries is correct. The positive (+) and negative
(-) ends of each battery must match the positive (+) and negative (-) connections in the
battery housing.
•
Check that the receiver’s USB connector is firmly attached to the USB port on your
computer.
•
Verify that the device drivers are installed.
•
Make sure you have established a radio link between the mouse and its receiver.
When I use the mouse, other wireless devices work more slowly or fail
temporarily – what should I do?
The mouse may cause interference with any cordless, radio-based device that operates
at 27 MHz, such as a telephone, baby monitor, or toy. To reduce interference, move the
mouse’s receiver and the base unit of the affected device as far away from each other as
possible.
What do I do if the response time of the mouse is slow or the mouse
intermittently stops working?
•
Increase the distance between the mouse’s receiver and the rest of your computer
equipment.
•
Increase the distance between the mouse’s receiver and the base units of other wireless
devices.
•
Turn off any wireless devices and their base units that are near the mouse’s receiver.
•
If you are using the mouse on a metal surface, move it and the receiver to a non-metal
surface. Metals, such as iron, aluminum or copper, shield the radio frequency
transmission and may slow down the mouse’s response time or cause the mouse to fail
temporarily.
I can’t use the mouse while another RF mouse is inuse – what should I
do?
•
Reset the identification code. See “Establishing a Communications Link” .
