KWorld DVB-T 355U Faq Download Page 2

Page: 2 / 27

Version: V1.2.20070627

Date: 2007/6/27

File Name:

DVB-T 355U

FAQ

Author : Ben Sung

Q1.How to install KWorld DVB-T 355U Digital TV Dongle? ..............................................3

Q2..How to install software? What is software we should install?.......................................4

Q3.How to uninstall application? ............................................................................................6

Q4.How to reinstall software? .................................................................................................7

Q5.Cannot scan any channel and preview..............................................................................8

Q6.How to know what driver and application version we use? ...........................................8

Q7.How to check the software have been install properly

？

..............................................12

Q8.During watch TV, video freeze or display green screen................................................14

Q9. How to scan channel? ......................................................................................................14

Q10. What kind of digital system in Taiwan? Does it work in other countries? ..............14

Q11.How to run the diagnose program? ..............................................................................14

Q12.DOA or RMA problem...................................................................................................16

Q13.How to download full application?................................................................................18

Q14.Why cannot record more than 3.99G?..........................................................................18

Q15.After plug the TV box into USB port. Operating system also find the device.

But it cannot install driver and cannot find any device in device manager. .....................18

Q16.Cannot scan any channel................................................................................................19

Q17. When run DTVR program, it appears “Cannot render Mpeg2 Demux

filter…”.How to fix the issue?................................................................................................20

Q18.When run DTVR program, it appears “Error on Event 900” and “Cannot

pin, so it cannot work ($80040209)”. How to solve the problem? ......................................21

Q19.When run DTVR, it appears “Invalid Class String”...................................................22

Q20.When run DTVR, it display”Cannot Set capture device.... [1000]”...........................24

Q21.When open operating system, it display “IRQ error”.................................................26

Summary of Contents for DVB-T 355U

Page 2: ...es it work in other countries 14 Q11 How to run the diagnose program 14 Q12 DOA or RMA problem 16 Q13 How to download full application 18 Q14 Why cannot record more than 3 99G 18 Q15 After plug the TV box into USB port Operating system also find the device But it cannot install driver and cannot find any device in device manager 18 Q16 Cannot scan any channel 19 Q17 When run DTVR program it appear...

Page 3: ...tch TV Please see connection chart to connect Please select an available USB 2 0 port Please follow the steps shown below to connect KWorld DVB T 355U Digital TV Dongle to your computer 1 Connect the antenna into the TV INPUT connector 2 Plug the USB cable of the TV box into the USB port of your system After connect properly run DVB T Plus to scan Digital channel and Watch Digital TV ...

Page 4: ...package Before installation we recommend that you exit all background programs These include applications such as anti virus software and system monitoring applications Afther put the CD into CD ROM it will auto run the program a second the speed depend on your CD ROM speed you will see below options on autorun page Driver Installation DVB T PLUS Microsoft DirectX Acrobat Reader Browse EXIT Please...

Page 5: ... ignore it Note After finish driver installation please install application as well before restart operating system Please press DVB T PLUS application install wizard to install DVB T PLUS 1 Insert the installation CD disk into the CD ROM drive The Auto run Page will appear please select DVB T PLUS 2 Then the install wizard will guide you to install it please click Next to continue 3 Please choose...

Page 6: ... uninstall wizard Please press Start All programs KWorld or V Stream Multimedia DVB T PLUS Uninstall DVB T PLUS to open application uninstall wizard it will lead you to uninstall application And then please restart your operating system b Uninstall driver wizard Before uninstall driver please plug your TV box into USB port And then follow below steps to uninstall Then please press Start Control pa...

Page 7: ...ftware A Step1 Please check uninstall driver properly please reference Q3 Step2 Then please restart your operating system Step3 Please note below steps when you re install software Please note if you already install software as below please close them before you install our software or it will cause install improperly 1 To avoid compatibility issues between many application ex Norton please close ...

Page 8: ...shortcut in the take bar Please close them as well before you install our software After check those steps please reference Q2 to install Q5 Cannot scan any channel and preview A 1 Digital signal is weak please change setting place for antenna 2 Please plug in your USB box and check device manager After you confirm the driver install properly please reinstall DVB T PLUS and scan again Q6 How to kn...

Page 9: ...ate 2007 6 27 File Name DVB T 355U FAQ Author Ben Sung 9 1 Please select Hardware and choose device manager 2 Please open Sound video and game controllers click KWorld DVB T 350U Device XC right click it and select properties ...

Page 10: ...Version V1 2 20070627 Date 2007 6 27 File Name DVB T 355U FAQ Author Ben Sung 10 Please choose Driver you will find driver version and date information ...

Page 11: ...File Name DVB T 355U FAQ Author Ben Sung 11 DVB T PLUS version 1 Click right button on DTVR screen and select about you can see application version 2 Click DVB T PLUS main panel and press Ctrl Alt V you will see the application version too ...

Page 12: ... 2 20070627 Date 2007 6 27 File Name DVB T 355U FAQ Author Ben Sung 12 Q7 How to check the software have been install properly A After open Windows operating system please select Start Control Panel Choose System ...

Page 13: ...627 Date 2007 6 27 File Name DVB T 355U FAQ Author Ben Sung 13 Please click Hardware and choose device manager If you have been installed properly you can see the device name KWorld DVB T 350U Device XC in device manager ...

Page 14: ...the package Q9 How to scan channel A Please click right button DTVR and select Setup Channel Auto scan to scan channel Q10 What kind of digital system in Taiwan Does it work in other countries A The digital system in Taiwan is DVB T It will be able to support many countries where follow DVB T system as well Q11 How to run the diagnose program A How to run GetSysInfo Step1 Please click GetSysInfo t...

Page 15: ...AQ Author Ben Sung 15 the software When you see picture as below please press OK to continue run the diagnose program Step2 Please close the window Step3 After you run the program it will dump the system and multimedia information to a file under root of disk C ...

Page 16: ...oblem A Please contact to local supplier or our branch company which you live nearby KWorld Computer Co Ltd Headquarter Address 6F No 113 Jian 2nd Rd Jhonghe City Taipei County 235 Taiwan R O C TEL 886 2 8228 6088 FAX 886 2 8221 6856 Web Site http www KWorld com tw Business Development SalesInquiry sales KWorld com tw Technical Support service kworld com tw KWorld s map KWorld USA Computer Inc U S...

Page 17: ...TEL 34 91 305 29 31 FAX 34 91 305 29 74 Web Site http www KWorld com tw Business Development SalesInquiry sales iberia kworld com tw Technical Support sat iberia kworld com tw KWorld Computer GmbH Germany Distributor Adresse Am Schimmershof 7 40880 Ratingen Germany TEL 49 2102 74087 0 Web Site http www KWorld com tw Geschäftsstelle Verkauf derrick_liang kworld com tw Telephone 49 2102 740870 74087...

Page 18: ...99G A When your windows operating system is FAT32 a file cannot store more than 4G If your windows operating system is NTFS it will not been limited Q15 After plug the TV box into USB port Operating system also find the device But it cannot install driver and cannot find any device in device manager A Please check does the TV box connect to USB port properly or there are other USB devices ex USB s...

Page 19: ...cted to the USB TV box properly and put the antenna to the place where have great signal accepting and scan again 2 You can try to connect household Antenna must support UHF VHF Remember adjust the antenna to face the digital broadcast transmitter How to do the best to scan digital channel A Please put your digital antenna to outdoor or your OA shield ...

Page 20: ... support USB2 0 or not And please confirm the driver was installed properly USB1 1 cannot support this device Please go to device manager Universal Serial Bus Controllers check below word Enhanced in red If there is no Enhanced in your device manager it means your motherboard only support USB 1 1 3 Application run error or driver didn t install properly Please try to uninstall software restart ope...

Page 21: ...en run DTVR program it appears Error on Event 900 and Cannot pin so it cannot work 80040209 How to solve the problem A Please adjust the Hardware acceleration Follow below steps to setup Step1 Please click right button on your desktop and select properties Please choose settings advanced ...

Page 22: ...it appears Invalid Class String A When you install K Lite Codec Pack ACE Mega Codec Pack or other software codec such as Direct Show Filter these applications may affect your programs ex K Lite Codec Pack v2 53 Step1 Please check the Add or Remove Programs in control panel If it is absolutely necessary to install the codecs please use custom setup to choose ...

Page 23: ...Version V1 2 20070627 Date 2007 6 27 File Name DVB T 355U FAQ Author Ben Sung 23 Step2 Please make sure what should install and what should not ...

Page 24: ...play Cannot Set capture device 1000 A 1 Please check TV box was found and the driver installed properly in device manager please reference below picture If the driver didn t install properly you will see or in device manager Please try to reinstall driver to solve the question Please reference Q2 Q3 and Q4 ...

Page 25: ...55U FAQ Author Ben Sung 25 2 Please check whether sound card driver install properly in device manager Please refer to below picture If the sound card is disabling DTVR will have error message Enable the device to solve the problem Please see below picture ...

Page 26: ...sion V1 2 20070627 Date 2007 6 27 File Name DVB T 355U FAQ Author Ben Sung 26 Q21 When open operating system it display IRQ error A Please check whether the other hardware has the same IRQ with the TV card ...

Page 27: ...Version V1 2 20070627 Date 2007 6 27 File Name DVB T 355U FAQ Author Ben Sung 27 You can change a PCI slot to re install the TV card to solve the coexisted IRQ problem ...

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