(3) After plugging the TV tuner into the USB port, my computer detects
the device, but I cannot install the driver. (Doesn’t appear in Device
Manager!) What should I do?
Device Manager can be opened via the steps given in Question Number 5.
iv. Please check the hardware connection first: is it connected properly on to
your USB stick?
v. If you have connected more than 1 device to the USB port on your
computer, please remove them since they may cause power shortage
and therefore cannot properly detect setting.
This should solve the problem, and please proceed with installation using
the instructions given in the Quick Installation Guide.
(4) If my remote control cannot work or is not working properly, what
should I do?
Before you begin, please make sure you have installed the Remote Control
Utility via the Quick Installation CD provided along with the device. If not,
please do so to continue to step 1.
vi. Please right-click on the Remote Control icon on Windows task bar, and
select Setting. (shown below)
If the print screen from step 1 is different with the picture shown above,
please select Exit to close the Remote Control icon. Afterward, please
go to Windows Start Menu, Programs, KWorld Multimedia, EM_USB
Device Utilities, and Remote Control to restart the Remote Control utility.
Then, repeat step 1.
Page 4 of 21