KVM-TEC media4Kconnect, First Aid, Page: 9 / 9

First
Aid
kvm-t
ec
4K DP 1.2 redundant and
uncompressed
media
4K
connect Special
with RS232 & sound
RMA Form RMA Form
If the shoe pinches, then we are there for you!
RMA - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
MVX1 Fiber copper
MX48 Fiber copper
MX2000 Fiber copper
UVX Fiber copper
Switching Manager
copper SVX2
MVX2 Fiber copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices
(Switches, HUBs, Touch-
screens, Webcams,.....)
Problem description
Almost done!
If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing fl ashing
red orange green
glowing fl ashing
Please send your RMA to Heidi Brosig email heidi@kvm-tec.com
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
+43 2253 81912-30 - support@kvm-tec.com
copper
RMA Number
fi ber
copper
Product
single
dual
SWTICHING MANAGER