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First 

Aid

kvm-tec 

line

INDUSTRYFLEX

 

o identify your extender

 

o

fi rst check your delivery content

 

o are all needed upgrades are unlocked

 

o all cables are connected and all units are switched on 

 

o check the LED status 

 

o Video - check if the DDC is set correctly (in menu under point „O“ )

 

o USB - are all cables connected 

 

o

in case of issues check the fi rmware version  (download for the newest fi rmware kvm-tec.com/support ) 

if everything is working fi ne  - perfect 

Tipps from our engineers for engineers 

• 

reduce the setting of your system and set up only one local and one remote at the same place 

• 

connect the monitor directly to the PC  - does the monitor display an image ? (follow the mentioned steps 
from above) 

• 

LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect 
the units and be sure that it´s not a cross - over cable 

• 

USB problems with mouse and keyboard  - please try a different type of mouse and keyboard

Further expert tipps for issues 

 

• 

Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal

• 

PC - please try another machine 

• 

If you have more sets please make a cross check and change of the  units 

Further steps 

Please, fi ll out the  support form 

and contact our support team    +43 2253 81912 - 30   

7.

 Checklist ....

Summary of Contents for INDUSTRYFLEXline

Page 1: ...Check out our Installation Channel www kvm tec com kvm tec FIRST AID INDUSTRYFLEXline SINGLE REDUNDANT IN FIBER INDUSTRYFLEX line ...

Page 2: ... 12V 1A 2 USB to PC 4 DVI in from PC 4 DVI to Monitor 2 USB from Keyboard and mouse 3 OM3 Fibercabel up to 500m 1640ft redundant 3 OM3 Fibercabel up to 500m 1640ft main link 7 Audio from PC PC 6 Audio to PC 7 Audio to loudspeker 6 Audio from microphone 4 DVI out to Monitor 1 Power plug 12V 1A redundant 1 Power plug 12V 1A redundant Quick Installation INDUSTRYFLEXline Single Fiber local CPU remote ...

Page 3: ...ot working Plug out in USB of keyboard and wait until driver is installed after few seconds Check all USB connections on both sides Local and Remote If it is still not working plug out in DC once more LED is lighting green No audio Establish audio connection plug stereo jack to the audio output of the PC green connection with local IN remote headset OUT Establish microphone connection plug stereo ...

Page 4: ...les are plug ged in correctly Check if the PC is sending a Image by plugging in a monitor on the local out of the local Unit Check if the DDC is set correctly in menu under point O Check if both Units have the correct firmware No Video Contact kvm tec support Check if all cables are plug ged in correctly Check if the PC is sending a Image by plugging in a monitor on the local out of the local Unit ...

Page 5: ...extenders at the same time The update is performed in the background and in a second step the units are rebooting with the new firmware Only a short time is needed for the second step ATTENTION Only when the bar is grey the update is finished To view the firmware version Make sure the main menu is open The currently installed firmware version of the remote and local units are displayed e g 4267 and ch...

Page 6: ...ly one local and one remote at the same place connect the monitor directly to the PC does the monitor display an image follow the mentioned steps from above LED status is red or blinking this can be a cable problem try to get a short patchcable and to connect the units and be sure that it s not a cross over cable USB problems with mouse and keyboard please try a different type of mouse and keyboar...

Page 7: ... traceable at any time This way the support team has all the infor mation about your system in a direct con versation and your advantage is that the questions can be answered in a targeted and faster way Problem description Almost done If you want to be even faster on the phone the following data would be helpful No power No Link VGA problem No connection DOA dead on arrival Stripy screen No Video...

Page 8: ...uchscreens Webcams Problem description Almost done If you want to be even faster on the phone the following data would be helpful No power No Link VGA problem No connection DOA dead on arrival Stripy screen No Video No USB Mouse Keyboard doesn t work LED Status local CPU LED Status remote CON red orange green glowing flashing red orange green glowing flashing Please send your RMA to Heidi Brosig ema...

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