KVH Industries TracVision TV1 User Manual Download Page 73

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TracVision TV1 User’s Guide

Troubleshooting

8. Troubleshooting

This section identifies some basic problems along with their possible

causes and solutions. It also explains what the status lights and error
messages indicate, how to view the system logs and information, and

how to get technical support.

Contents

Basic Checks ...................................................................................................79

Status Information on the Home Page.............................................................81

TV-Hub Status Indicators.................................................................................83

IP AutoSwitch Status Indicator ........................................................................86

Error Messages ...............................................................................................87

System Logs ....................................................................................................90

System Information .........................................................................................93

Technical Support............................................................................................95

Summary of Contents for TracVision TV1

Page 1: ...KVH Industries Inc User s Guide TracVision TV1...

Page 2: ...intain the TracVision TV1 system For detailed installation information please refer to the TracVision TV1 Installation Guide If you have any comments regarding this manual please e mail them to manual...

Page 3: ...isclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document...

Page 4: ...work Settings Connecting the TV Hub to Your Onboard Network 17 TV Hub Ethernet Settings 19 Connecting to the TV Hub Using its Built in Wi Fi 20 TV Hub Wireless Settings 21 Connecting Directly to the T...

Page 5: ...52 Selecting a Satellite Group 53 Creating a New Satellite Group 55 Changing Satellites in a Group 57 Changing Satellite Tracking Parameters 58 7 Switching Satellites Automatic Satellite Switching fo...

Page 6: ...TV Hub Status Indicators 83 IP AutoSwitch Status Indicator 86 Error Messages 87 System Logs 90 Operational Log 91 Event Log 92 System Information 93 Technical Support 95 9 Maintenance Preventive Main...

Page 7: ...oduction This section provides important safety information you need to know before using the system It also provides an overview of the system and its documentation Contents Documentation Overview 3...

Page 8: ...Vision system Icon Description This is a danger warning or caution notice Be sure to read these carefully to avoid injury Document Description Installation Guide Complete installation instructions Qui...

Page 9: ...ntended operation and contact KVH Technical Support see Technical Support on page 93 All repairs or modifications must be performed by a trained KVH certified technician WARNING Risk of Explosion Do n...

Page 10: ...inted away from the sun whenever the radome is removed The high gloss reflector can focus sunlight into a narrow beam generating a significant amount of heat that can cause damage and injury Keep the...

Page 11: ...em is a state of the art actively stabilized antenna system that delivers live satellite TV to your mobile audio video entertainment system A basic system is illustrated below Refer to the Installatio...

Page 12: ...th all modern Ku band television satellites and its exclusive RingFire technology provides stronger signals wider coverage and better reception Figure 1 2 Antenna TV Hub The IP enabled TV Hub powers a...

Page 13: ...n DIRECTV SWM single wire multiswitch with its associated connectors on the rear panel also supports DISH Network and Bell TV services TV Hub B Supplied with linear systems does not include DIRECTV SW...

Page 14: ...arted 2 Getting Started This section explains how to turn on the system for the first time and access the web interface Contents Receiving Satellite TV Signals 11 Avoiding Blockage 12 Turning On the S...

Page 15: ...of the antenna makes a big difference in determining which satellites it can track and where Larger antennas have the following advantages over smaller models Collects more signal As you move further...

Page 16: ...ite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include the following Trees buildings and bridges O...

Page 17: ...es for system startup 4 Once the antenna finds the selected satellite all three status lights on the TV Hub should be lit green If any lights are not lit green refer to TV Hub Status Indicators on pag...

Page 18: ...t your web browser and enter http tvhub kvh As long as the TV Hub is turned on and functioning properly the Home page will appear in your browser If the web interface does not appear try entering http...

Page 19: ...e web interface It also explains how to connect the TV Hub to an onboard network Contents Connecting the TV Hub to Your Onboard Network 17 TV Hub Ethernet Settings 19 Connecting to the TV Hub Using it...

Page 20: ...fault the TV Hub s Ethernet port is configured as a DHCP client which means your network s router will automatically assign it an IP address Simply connect the TV Hub s Ethernet port to your onboard n...

Page 21: ...ic IP address to the TV Hub that never changes even after a reboot See TV Hub Ethernet Settings on page 19 for details Connecting the TV Hub to Your Onboard Network Using its Built in Wi Fi Although n...

Page 22: ...you want to assign a specific IP address to the TV Hub you can configure the TV Hub for Static mode at the Settings page of the web interface go to Settings Network Settings When you select Static mo...

Page 23: ...rough bulkheads water and near metal masses Figure 3 3 TV Hub Wi Fi Connection TV Hub A shown NOTE This direct wireless connection will not work if you changed the TV Hub s wireless settings from Acce...

Page 24: ...ngly advises that you select the WPA_PSK security mode and assign a unique password to prevent unauthorized access If you keep the default settings you re allowing anyone to access the TV Hub with the...

Page 25: ...ss the TV Hub web interface if you do not have a Wi Fi enabled device and you do not wish to connect the TV Hub to an onboard network NOTE Use a straight through 100 Mbps fast Ethernet UTP CAT5 cable...

Page 26: ...settings To reset the network settings to factory defaults use a paper clip or pencil to press and hold the Reset button on the rear panel of the TV Hub Hold the button for about 5 seconds then relea...

Page 27: ...enna Settings This section explains how to adjust the skew of a linear LNB configure the antenna to use a NMEA input and modify advanced settings Contents Adjusting the LNB Skew Angle Linear Only 27 U...

Page 28: ...the TracVision antenna is receiving position information from a NMEA device manually enter your current position at the Setup Wizard 3 At the Setup Wizard note the displayed skew angle for the select...

Page 29: ...2 LNB Skew Adjustment 7 Rotate the LNB clockwise or counter clockwise until the arrow on the LNB points to the correct skew angle printed on the choke feed NOTE Be sure to keep the LNB fully inserted...

Page 30: ...set exactly 90 from each other Since these signals are oriented in a precise cross pattern the TracVision antenna s receiving element called the LNB must be oriented in the same way This orientation i...

Page 31: ...ition and heading data to speed up satellite acquisition Refer to the Installation Guide for details on connecting the NMEA device The current position and heading will also be displayed on the Home p...

Page 32: ...t to transmit one or more of the following messages via the CAN network 2 Select the NMEA source at the TracVision Setup Wizard You can launch the Setup Wizard from the web interface go to Settings Ge...

Page 33: ...entation to the satellite doesn t change In these stationary conditions Sleep mode locks the antenna in place and shuts down the motors to conserve power and silence the antenna KVH recommends that yo...

Page 34: ...m For receiver wiring details refer to the Installation Guide Contents Configuring a Linear Receiver for Automatic Switching 35 Configuring DIRECTV Receivers for Automatic Switching 36 Allowing Extern...

Page 35: ...to set up the satellites in the receiver in the exact same order as they were set up in the antenna The specific setup process varies among receiver models refer to your receiver owner s manual for de...

Page 36: ...ddress Range WITHOUT an Onboard Network If the DECA Broadband Kit or the Genie DVR is connected directly to the TV Hub s Ethernet port no router is installed set each receiver s IP address to any addr...

Page 37: ...er s DHCP range Refer to your router s user manual for details on finding its IP address range For example if the router has an IP address of 192 168 1 1 and assigns IP addresses ranging from 192 168...

Page 38: ...V service if you haven t already done so see Activating Your Receiver s on page 47 The receiver must be activated before you can access the required menus 2 Press MENU on the receiver s remote control...

Page 39: ...TracVision TV1 User s Guide 39 Receiver Settings Figure 5 4 IP Address on a DIRECTV Receiver Example...

Page 40: ...CTV receiver follow these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Press MENU on the receiver s remote co...

Page 41: ...laylist on YouTube Internet access required 1 Press MENU on the receiver s remote control to access the onscreen menu 2 At the main menu highlight Settings Help Then select Settings 3 Highlight and se...

Page 42: ...TracVision TV1 User s Guide 42 Receiver Settings Figure 5 6 Satellite Dish Setup on DIRECTV Receiver...

Page 43: ...roceed through the steps of the Setup Wizard until it prompts you to run the Check Switch test If the Setup Wizard does not display automatically you can launch the Setup Wizard from the web interface...

Page 44: ...connections Ethernet and phone It probably won t detect any since the receiver is installed in a mobile environment 10 At the Activate Receiver screen press STAR on the receiver s remote 11 At the Se...

Page 45: ...l receivers making sure you connect each receiver directly to the TV Hub as directed in step 2 When you are done reconnect all system components as necessary for your chosen configuration 18 When you...

Page 46: ...allows a Check Switch test to pass on its first attempt The receiver assumes it is connected to a stationary home antenna with multiple LNBs so it expects all satellites to be available at once Keep t...

Page 47: ...can watch television the receiver s must be activated for your satellite TV service Refer to the receiver owner s manual or packaging for details To activate DIRECTV U S or DISH Network receivers call...

Page 48: ...on explains how to select edit and add satellites and satellite groups Contents Selecting a Single Satellite 51 Creating a New Satellite 52 Selecting a Satellite Group 53 Creating a New Satellite Grou...

Page 49: ...bital slot or region by clicking the associated header 3 Find the desired satellite and select Installed The antenna will start searching for the selected satellite NOTE If the satellite you want to t...

Page 50: ...ellites 2 Fill in all of the tracking parameters with the correct information for your desired satellite See Changing Satellite Tracking Parameters on page 58 NOTE You can only create a satellite that...

Page 51: ...3 Preset Satellite Groups Example 2 Choose a satellite group from the list This list will vary depending on your system s configuration All preset groups are listed below Important KVH recommends tha...

Page 52: ...Sat 101W 119W 95W TV5 TV6 Tri Am Dual 101W 95W TV5 TV6 Tri Americas LNB required DIRECTV U S Latin America Preset Satellite Groups Compatible Antennas Eastern Arc 61W 72W 77W TV3 TV5 TV6 Western Arc 1...

Page 53: ...Then save your changes 5 To install the new satellite group in the antenna for tracking follow the steps in Selecting a Satellite Group on page 53 NOTE If you assign your new group the same name as an...

Page 54: ...TracVision TV1 User s Guide 56 Satellite Settings Figure 6 4 Creating a New Satellite Group...

Page 55: ...satellites that are included in any user defined group Follow these steps to edit a user defined group 1 On the Satellites page of the web interface set Satellite Mode to Group 2 Select the group you...

Page 56: ...t affiliated with KVH To manually edit the tracking parameters of a satellite follow these steps 1 On the Satellites page of the web interface click the i information icon next to the affected satelli...

Page 57: ...NOTE LNB type and local oscillator frequencies cannot be modified as they are properties of the LNB installed in the antenna Parameter Description Satellite Name User defined name e g User Sat 1 Regio...

Page 58: ...ins how to switch between multiple satellites installed in the antenna Contents Automatic Satellite Switching for Linear DISH Network or Bell TV 63 Automatic Satellite Switching for DIRECTV 67 Selecti...

Page 59: ...SEqC commands via your onboard local area network LAN See Network Settings on page 15 for network setup details NOTE An IP AutoSwitch is not required for a receiver connected directly to the TV Hub be...

Page 60: ...er for Automatic Switching For automatic switching to work properly with your linear receivers be sure to set up the satellites in each receiver in the same order as they are set up in the antenna See...

Page 61: ...e switching only Run the TracVision Setup Wizard and initiate a Check Switch test on the receiver when prompted to do so See Running a Check Switch Test on a DISH Network or Bell TV Receiver on page 4...

Page 62: ...nstall a new IP AutoSwitch you need to add it to the Autoswitch page of the web interface Enter the IP AutoSwitch s serial number and assign it a friendly name e g Salon You can find the serial number...

Page 63: ...master receiver via the TV Hub s Ethernet port link to your DIRECTV coax network Set up this communication link with your SWM compatible receivers as explained in the following topics DIRECTV Coax Net...

Page 64: ...f the receivers Non Genie Configurations If a Genie DVR HR44 or HR34 is not present on your DIRECTV SWM network you need to install a DECA with power supply and DC to RF adapter collectively referred...

Page 65: ...Hub s Ethernet port either directly or via an onboard router The Genie DVR provides the link between the DIRECTV coax network and the Ethernet network NOTE If you cannot easily connect the Genie DVR s...

Page 66: ...t have built in DECA functionality but they have an Ethernet port for network connectivity An additional DECA KVH part no 19 0860 is required for each of these receivers to support coax networking sup...

Page 67: ...wish to add a new SWM compatible receiver follow these steps 1 Set the receiver s Dish Type to 3 LNB and Switch Type to SWM See Setting the Dish Type on a DIRECTV Receiver on page 39 for details 2 Set...

Page 68: ...TracVision TV1 User s Guide 72 Switching Satellites Figure 7 6 Adding a DIRECTV Receiver to the Autoswitch Page...

Page 69: ...ltiple SWM compatible receivers via a single coax cable At startup the SWM allocates one of eight channels to each tuner it detects on the cable Recording devices will consume more than one channel as...

Page 70: ...Switching Satellites Selecting Automatic Switching Mode To select automatic switching simply select the Automatic satellite switching mode at the Home page of the web interface Figure 7 8 Automatic Sa...

Page 71: ...he currently selected satellite NOTE The system must first be set to Automatic satellite switching mode before you can select a master receiver See Selecting Automatic Switching Mode on page 74 To mak...

Page 72: ...e web interface Simply select the Manual satellite switching mode then select the desired satellite from the displayed list of installed satellites Figure 7 11 Manual Satellite Selection on Home Page...

Page 73: ...ions It also explains what the status lights and error messages indicate how to view the system logs and information and how to get technical support Contents Basic Checks 79 Status Information on the...

Page 74: ...reception If there is no blockage you might be located outside the coverage area of the selected satellite Visit www kvh com footprint for details Make Sure Your Receivers Are Set Up Properly Your sa...

Page 75: ...Troubleshooting Restart the System Try restarting the system at the web interface see Restarting the System on page 103 If you cannot access the web interface turn off the TV Hub at the rear panel pow...

Page 76: ...ion A Three status indicators match the physical status lights on the TV Hub see TV Hub Status Indicators on page 83 B Current satellite switching mode Automatic or Manual C Currently selected satelli...

Page 77: ...on based on GPS input or manual entry G List of satellites currently installed in the antenna H Your current true heading requires NMEA input I Tracking status visual display a green line between the...

Page 78: ...eration all three lights should be lit green The following tables explain what the different light conditions indicate If an error condition exists view the error message on the Home page of the web i...

Page 79: ...ub is not operational a major error exists contact KVH Technical Support Red Flashing TV Hub is not operational a major error exists that you might be able to fix State Description Off No power input...

Page 80: ...er Light The table below explains what the Power light indicates State Description Off TV Hub is powered off or there is no power input Green Good input power Red Flashing Input power is unacceptable...

Page 81: ...plains what the IP AutoSwitch status light indicates State Description Off No power input from the receiver Green Registered with the TV Hub and currently selected as the master Orange Registered with...

Page 82: ...uit in the DC power wires running between the antenna and the TV Hub The TV Hub detects no DC current feed to the antenna Check the RF1 cable between the antenna and the TV Hub 101 There is a short ci...

Page 83: ...e update failed Retry updating the software If it fails again check the RF1 cable between the antenna and the TV Hub 129 One of the TV Hub s power supplies is out of range Contact KVH 130 The TV Hub D...

Page 84: ...VH 229 The antenna s RF software might be corrupted Contact KVH 231 The antenna s RF software might be corrupted Contact KVH 232 The antenna s RF software might be corrupted Contact KVH 241 The antenn...

Page 85: ...uide 90 Troubleshooting System Logs Two system logs are available on the Support page of the web interface to capture historical system data Operational Log see Operational Log on page 91 Event Log se...

Page 86: ...file filename IPACU serial log and send it to a technician or KVH Technical Support Start New Log This option deletes the current Operational Log and begins recording a new one Restart System Start N...

Page 87: ...cal record of all major system events including any error messages the antenna system generates On the Support page of the web interface select Event Log You can then save the log file filename majorE...

Page 88: ...ers software versions voltages and other technical information for the TV Hub and antenna on the Support page of the web interface go to Support System Info You will need this information whenever you...

Page 89: ...TracVision TV1 User s Guide 94 Troubleshooting Figure 8 8 System Info Antenna Unit...

Page 90: ...3327 E mail support kvh com Europe Middle East Africa Asia Pacific Phone 45 45 160 180 E mail support emea kvh com Please have your system serial numbers and software versions handy before you call s...

Page 91: ...ntive maintenance to keep the system in tip top shape It also explains how to update the software and satellite library and restart system components Contents Preventive Maintenance 99 Updating the Sa...

Page 92: ...the outside of the antenna with fresh water to remove grime Dirt buildup can affect reception of satellite signals You may use mild detergent but avoid abrasive cleansers and high pressure water Inspe...

Page 93: ...b interface select the satellite library Then select Download Update This will download the latest version of the library file onto your computer 3 Select Install Update Then navigate to and select th...

Page 94: ...wnloaded the file onto your computer use the same computer to access the TV Hub s web interface see Accessing the Web Interface on page 14 3 At the Updates page of the web interface select the satelli...

Page 95: ...2 At the Updates page of the web interface select the antenna Then select Download Update This will download the latest version of the software onto your computer via the onboard network s Internet c...

Page 96: ...face on page 14 3 At the Updates page of the web interface select the antenna then select Install Update Navigate to and select the update file it has a kvh extension saved on your computer 4 Wait for...

Page 97: ...placed by a KVH certified technician Instructions are provided with the replacement part Important Field replaceable units should only be replaced by a trained KVH certified technician To find a techn...

Page 98: ...tart the following system components at the web interface go to Support Restart System Restart Antenna Restarts the TracVision antenna Choose this option whenever the antenna is unable to find the sat...

Page 99: ...TracVision TV1 User s Guide 107 Specifications Appendix A Specifications This section provides the technical specifications of the TracVision system s components Contents System Specifications 109...

Page 100: ...eight 8 lbs 3 6 kg Temperature Operating 13 F to 131 F 25 C to 55 C Survival 13 F to 158 F 25 C to 70 C Input power 42 VDC from TV Hub 42 W nominal Minimum EIRP 51 dBW Ku band Frequency range 10 7 to...

Page 101: ...7 1 cm H Weight 10 lbs 4 5 kg Temperature Operating 5 F to 131 F 15 C to 55 C Survival 5 F to 158 F 15 C to 70 C Input voltage 12 VDC or 24 VDC 10 30 VDC required at TV Hub 10 A max current Output vo...

Page 102: ...847 3327 Fax 1 401 849 0045 E mail info kvh com KVH Industries A S EMEA Headquarters Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info emea kvh com KVH Industries Pte Ltd Asia Pacific H...

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