How to Download the Service Application
1-19
KVAL 990-F4 Service Manual
5.
A pop-up window is displayed.
Accept the request to run the program.
Note:
Security settings may differ from
plant to plant. If issues occur, con
-
tact your IT department.
6.
The interface of the
KVAL Support App
will be dis
-
played. Enter your name in the
Your Name
field.
The fields are described below:
Session code:
An internal number to track this
machine. It is auto filled.
Allow Remote Control:
Program is ready to allow
technicians to access machine computer
Your Name Field:
Enter your name. The KVAL tech
-
nician will use this field to identify this machine.
Description:
Enter machine Serial number and
issue.
Indicator:
Green indicates there is a good connec
-
tion to the service center. If red, there could be an
issue with a LAN connection. Check the connections
in the plant.
7.
After the
KVAL Support App
is
loaded and completed, call the
KVAL
service center(1-800-553-5825) and
have the technician connect to the
machine computer.
8.
Click the
Allow
button to give the
KVAL
service technician permis
-
sion to access the operator station.
We are now ready to troubleshoot.