Information
on
warranty
and
guarantee
The
warranty
and
guarantee
provisions
specified
here
are
complementary
to
the
KTM
Bike
Pass
in
terms
of
the
features
of
the
Pedelec
drive
components
listed
below.
For
motor
and
control
unit,
the
warranty
legally
valid
at
the
time
of
shipment
applies.
Provisions
for
the
batteries
of
the
KTM
Pedelec:
1.
The
guarantee
applies
only
to
material
or
workmanship
defects
and
only
upon
presentation
of
the
proof
of
purchase
consisting
of
an
original
sales
receipt
or
cash
receipt
with
specified
date
of
purchase,
dealer's
name
and
model
number
of
the
bicycle,
in
which
the
battery
is
used,
for
two
years
from
date
of
purchase.
KTM
reserves
the
right
to
refuse
the
warranty
service
if
the
documents
submitted
with
the
battery
are
incomplete.
2.
In
the
case
of
a
warranty,
KTM
undertakes
to
repair
the
claimed
batteries
or,
at
the
discretion
of
KTM,
to
replace
with
the
equivalent
replacement
or
spare
part.
3.
Warranty
repairs
will
be
performed
in
the
premises
of
KTM.
Costs
for
repairs
which
were
performed
at
a
location
not
previously
approved
by
KTM,
will
not
be
refunded.
In
this
case,
the
warranty
will
be
void.
4.
Repair
service
or
replacement
during
the
warranty
period
do
not
entitle
the
owner
to
an
extension
or
to
a
restart
of
the
warranty
period.
Repairs
and
direct
replacement
under
warranty
can
be
performed
with
functionally
equivalent
replacement
units.
The
guarantee
does
not
apply
if
defects
other
than
defects
of
material
or
workmanship
are
found.
The
following
items
are
NOT
covered
by
warranty:
1.
Testing,
maintenance,
repair
and
replacement
service
on
the
basis
of
normal
usage
2.
If
the
battery
does
not
reach
the
full
capacity
based
on
normal
usage.
3.
By
improper
use:
The
product
was
exposed
to
liquids
/
chemicals
of
any
kind
and/or
to
extreme
temperatures,
moisture
or
humidity.
Damage
of
the
battery
by
ignoring
the
special
instructions
in
the
chapter:
"Handling
and
storage
of
the
battery"
or
the
chapter
"Use
only
Panasonic
original
components".
4.
The model number, serial number or product number on the product has been changed,
erased, made illegible or removed. The seal on the battery case has been broken or
obviously tampered with.
5.
Use of batteries in systems which are not permitted to be used with this product (the
batteries may be used only in the product which they were shipped with).
6.
Accidents, acts of God or causes beyond the control of KTM, caused by water, fire, public
disturbances or inadequate use (humidity).
7.
Damage of the batteries by overcharging or failure to comply with the special instructions
for handling the batteries (see User Information).
8.
The batteries were recharged with chargers that do not belong to the drive system.
9.
Unauthorised modifications made to the product, by which the product does not comply
with local or national technical standards in the countries for which the product was
originally released by KTM.
10.
Less power (less than 70%) of the battery if it has been completely charged and
discharged more than 500 times within the warranty period of two years.
Warranty disclaimer:
KTM shall not be liable for property damage, downtime, pawn or rental equipment, travel
expenses, lost profits or similar. The liability of KTM is limited to the purchase price of the
product.
The rights of the purchaser according to the applicable national legislation, that is, which are
derived from the purchase contract of the buyer towards the seller as well as other rights, will
not be affected by this warranty. This warranty is the sole and exclusive remedy of the
purchaser and neither KTM nor its subsidiaries are liable for incidental or consequential
damages or injury to any statutory or contractual warranty obligations for this product.
With regard to the rest of the bike components, the provisions specified in the KTM
Bike Pass apply.
KTM FAHRRAD GMBH
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