Krups EA89 Series, Manual

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18
TROUBLESHOOTING
If one of the problems described in the table persists, contact KRUPS customer service.
PROBLEM CORRECTIVE ACTION
The machine displays a failure, the
software hangs or your machine
has a malfunction. Switch off and unplug the appliance, remove the filter cartridge, wait for one
minute and start the appliance again.
Press and hold the on/off button for at least 3 seconds for starting.
The appliance does not switch
on when the ON/OFF button is
pressed (for at least 3 seconds).
Check your fuses and plug sockets.
Check that the two power plugs are correctly inserted into the socket.
The coffee grinder makes a
strange noise. There is a foreign body in the grinder.
Contact the KRUPS Customer Service team.
The One Touch Cappuccino block
does not suck the milk.
The One Touch Cappuccino
blocks produces little or no froth.
Check that the block is assembled correctly (in particular the connector in the
milk tube).
Ensure that the steam nozzle is not blocked. If this is the case, see below “The
steam nozzle on your machine seems to be partially or completely blocked”.
Check that the connector is not blocked or dirty; soak it in a mixture of hot
water and washing-up liquid, then rinse and dry before reassembling.
Ensure that the flexible pipe is not blocked or twisted and that it is properly
inserted into the One Touch Cappuccino block in order to avoid any air leaks.
Check that it is fully immersed in the milk.
Rinse and clean the block (see chapters concerning rinsing and cleaning the
One Touch Cappuccino block).
For milk drinks, we recommend that you use fresh, pasteurised or UHT milk
which has been recently opened. It is also advisable to use a cold container.
The steam nozzle on your
machine seems to be partially or
completely blocked.
Dismantle the nozzle from its support using the dismantling key. Fig. 25 .
Start the rinse cycle for the One Touch Cappuccino block to remove any
remaining deposits.
Clean the steam nozzle and ensure that the opening of the nozzle is not
obstructed by the remains of milk or limescale. Use the cleaning needle if
necessary. Fig. 26.
No steam comes out of the steam
nozzle.
Ensure that the steam nozzle is not blocked. See “The steam nozzle on your
machine seems to be partially or completely blocked.” below
If this does not work, empty the water tank and remove the Claris cartridge
temporarily. Fill the water tank with mineral water with high calcium content
(>100 mg/l) and run steam cycles (5 to 10) consecutively into a container until
you obtain a continuous jet of steam.
Put the cartridge back in the tank.
Steam is leaking from the drip
tray grid. Depending on the type of preparation, steam may escape from the drip tray
grid.
The machine asks for the drip
tray to be emptied although it is
not full. The machine is programmed to ask for the drip tray to be emptied after a
certain number of coffees despite any intermediate emptying operations that
you may complete.
The appliance asks to be
unplugged and plugged back in
again. Unplug the appliance for 20 seconds, remove the Claris Aqua Filter System
cartridge if necessary, then plug it back in again.
If the error continues, contact the KRUPS Customer Service team.
The machine does not request
descaling. The descaling cycle is requested after the steam circuit has been used a
significant number of times.
Some ground coffee has found its
way into the drip tray.
A small amount of ground coffee may settle in the drip tray. The machine is
designed to evacuate any excess ground coffee so that the percolation zone
remains clean.