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(O) TROUBLE SHOOTING GUIDE
NOTE: The millivolt board includes the following items: Valve, pilot assembly, piezo, electrode, pilot shield, on/off rocker switch,
burner, & burner orifices. If any of these items are defective, contact your dealer for the appropriate repair / replacement
procedures to follow.
WARNING: DO NOT ATTEMPT TO SERVICE THIS FIREPLACE IF YOU ARE NOT A QUALIFIED INSTALLER OR REPAIRMAN.
1. If the fireplace fails to ignite, a qualified service person should check the fireplace installation.
2. It is imperative that the control compartment, burner and circulation air passageways of the fireplace be kept clean. This is
necessary to provide adequate combustion and ventilation air.
3. All of the working parts of this fireplace can be removed at one time. Before removing millivolt board, check for loose wires.
PROBLEM
CAUSE
SOLUTION
1. No spark when piezo
Piezo wire connection at valve
Push wire back into place.
button is depressed.
is loose or off.
Wire from piezo to electrode is
Reconnect wire.
loose at electrode.
Electrode moved out of position.
Realign electrode with 1/8"
space between it & the pilot.
2. Pilot won't light.
Gas shut off.
Turn Gas ON.
Gas line not purged.
Hold black control knob in long
enough to purge line.
Not holding black control
Hold in longer.
knob in long enough.
No spark at piezo.
See problem #1.
3. Pilot won't stay lit.
Not holding black control
Hold button in longer to
knob in long enough.
heat thermocouple.
Thermocouple connection loose
Check connection on valve
at valve connection.
and tighten if necessary.
Pilot hood misdirecting pilot flame
Check pilot flame location.
from thermocouple.
Flame must be burning on
generator and thermocouple.
Refractory panels, optional, not
Secure refractory panels with
positioned against firebox back & sides.
high-temp sealant, especially
around the intake duct.
Pilot shield not installed or not in
Install pilot shield and/or ensure
proper position.
proper position.