Korenix JetLink 1102, User Manual

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JetLink 1102/ JetLink 1302 User Manual
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Korenix warrants to you, the original purchaser, that each of its products will be free
from defects in materials and workmanship for five years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Korenix, or which have been
subject to misuse, abuse, accident or improper installation. Korenix assumes no
liability under the terms of this warranty as a consequence of such events.
Because of Korenix’s high quality-control standards and rigorous testing, most of our
customers never need to use our repair srvice. If Korenix product is defective, it will
be repaired or replaced at no charge during the warranty period. For out of warranty
repairs, you will be billed according to the cost of replacement materials, service time
and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU
speed, Korenix products used, other hardware and software used, etc.) Note anything
abnormal and list any on screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and
any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return more
quickly.
4. Carefully pack the defective product, a fully completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt) in a
shippable container. A product returned without proof of the purchase date is not
eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to
your dealer.