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3.
FREQUENTLY ASKED QUESTIONS
Problem
Probable Cause
Solution
No image is displayed on
the TV to Video.
Device off.
Turn the device ON.
Power supply device
is not connected.
Connect the power supply and
switch on the device.
The Input Error on
TV.
Select (TV) the correct video
input device.
The screen shows "No
Signal".
The antenna cable is
not connected.
Connect the cable.
The cable is broken.
Replace the cable.
The picture is severely
disturbed
and
sometimes the vision is
interrupted.
The TV signal is too
weak.
Check the cable and the
antenna and if the problem
persists contact a technician in
order to fix the issue.
The playback is severely
disturbed
and
sometimes the playback
is interrupted.
The storage device is
too slow.
Change the storage device
with a faster USB interface 2.0.
Codec
isn’t
supported.
The device is not a multimedia
player and supports a limited
number of formats / codecs.
Convert the video file.
No sound.
The volume level is
too low.
Turn up the volume.
Mute function is
active.
Mute function off.
Wiring problems.
Check the correct wiring.
Only sound is played but
no picture.
The selected channel
is a RADIO.
Press TV/Radio button to
switch the operating mode.
Remote
control
malfunctions.
Incorrect orientation.
Point the remote control at the
IR Extender receiver.
Excessive distance /
Obstacles presence.
Reduce the distance to no
more than 4 meters and
remove all obstacles.
Room brightness is
too high.
Reduce
the
ambient
brightness.
Reflections.
Often the IR Extender is placed
on glass tables that can
interfer with the IR receiver.
Moving the IR Extender.
Batteries are low.
Replace the batteries.
How can I copy files
larger than 4GB on a
File System.
The device supports FAT32 file
systems (limited to 4GB
