Kontron PCI-COM422, User Manual

Page: 13 / 36

PCI-COM422 User’s Guide page 13
Return Procedure
For any Guarantee or Limited Warranty return, please contact Kontron Customer
Service at 800-480-0044 or 858-677-0877 and obtain a Return Material Authorization
(RMA) Number. All product(s) returned to Kontron for service or credit must be
accompanied by a Return Material Authorization (RMA) Number. Freight on all returned
items must be prepaid by the customer who is responsible for any loss or damage
caused by common carrier in transit. Returns for Warranty must include a Failure
Report for each unit, by serial number(s), as well as a copy of the original invoice
showing the date of purchase.
To reduce risk of damage, returns of product must be in a Kontron shipping container. If
the original container has been lost or damaged, new shipping containers may be
obtained from Kontron Customer Service at a nominal cost.
Kontron owns all parts removed from repaired products. Kontron uses new and
reconditioned parts made by various manufacturers in performing warranty repairs and
building replacement products. If Kontron repairs or replaces a product, its warranty
term is not extended.
Kontron will normally return your replacement or repaired items via ground. Overnight
delivery or delivery via other carriers is available at an additional charge.
Shipments not in compliance with this Guarantee and Limited Warranty Return Policy
will not be accepted by Kontron.
Limitation of Liability
In no event shall Kontron be liable for any defect in hardware, software, loss, or
inadequacy of data of any kind, or for any direct, indirect, incidental, or consequential
damages in connection with or arising out of the performance or use of any product
furnished hereunder. Kontron’s liability shall in no event exceed the purchase price of
the product purchased hereunder. The foregoing limitation of liability shall be equally
applicable to any service provided by Kontron or its authorized agent.
Some sales items and customized systems are not subject to the guarantee and limited
warranty. However in these instances, any deviations will be disclosed prior to sales
and noted in the original invoice.
Kontron reserves the right to refuse returns or
credits on software or special order items.