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Warranty Policy xiii
PCI-755 User’s Guide
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Warranty Policy
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Limited Warranty
Kontron Asia Inc.’s detailed Limited Warranty policy can be found at
http://support.kontron.com.tw/eRMA/
. Please consult
your distributor for warranty verification.
The limited warranty is void if the product has been subjected to alteration, neglect, misuse, or abuse; if any repairs have
been attempted by anyone other than Kontron or its authorized agent; or if the failure is caused by accident, acts of God,
or other causes beyond the control of Kontron or the manufacturer. Neglect, misuse, and abuse shall include any
installation, operation, or maintenance of the product other than in accordance with the user’s guide.
No agent, dealer, distributor, service company, or other party is authorized to change, modify, or extend the terms of this
Limited Warranty in any manner whatsoever. Kontron reserves the right to make changes or improvements in any product
without incurring any obligation to similarly alter products previously purchased.
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Return Procedure
For any Limited Warranty return, please contact Kontron Customer Service at
http://support.kontron.com.tw/eRMA/
and
login to obtain a Return Material Authorization (RMA) Number. If you do not have an account, send an email to
to apply for one.
All product(s) returned to Kontron for service or credit
must
be accompanied by a Return Material Authorization (RMA)
Number. Freight on all returned items
must
be prepaid by the customer who is responsible for any loss or damage caused
by common carrier in transit. Returns for Warranty
must
include a Failure Report for each unit, by serial number(s), as well
as a copy of the original invoice showing the date of purchase.
To reduce risk of damage, returns of product must be in a Kontron shipping container. If the original container has been
lost or damaged, new shipping containers may be obtained from Kontron Customer Service at a nominal cost.
Kontron owns all parts removed from repaired products. Kontron uses new and reconditioned parts made by various
manufacturers in performing warranty repairs and building replacement products. If Kontron repairs or replaces a
product, its warranty term is not extended.
Shipments not in compliance with this Limited Warranty Return Policy will not be accepted by Kontron.
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Limitation of Liability
In no event shall Kontron be liable for any defect in hardware, software, loss, or inadequacy of data of any kind, or for any
direct, indirect, incidental, or consequential damages in connection with or arising out of the performance or use of any
product furnished hereunder. Kontron’s liability shall in no event exceed the purchase price of the product purchased
hereunder. The foregoing limitation of liability shall be equally applicable to any service provided by Kontron or its
authorized agent.
Summary of Contents for PCI-755
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