Doc.ID: 34938, Rev 1.0
Page xiii
CP342
Preface
CUSTOMER SPECIFIC
P R E L I M A R Y
Two Year Warranty
Kontron grants the original purchaser of Kontron’s products a
TWO
YEAR
LIMITED
HARDWARE
WARRANTY
as described in the following. However, no other warranties that may be granted or
implied by anyone on behalf of Kontron
are valid unless the consumer has the express written
consent of Kontron.
Kontron warrants their own products, excluding software, to be free from manufacturing and
material defects for a period of 24 consecutive months from the date of purchase. This warranty
is not transferable nor extendible to cover any other users or long-term storage of the product.
It does not cover products which have been modified, altered or repaired by any other party
than Kontron or their authorized agents. Furthermore, any product which has been, or is sus-
pected of being damaged as a result of negligence, improper use, incorrect handling, servicing
or maintenance, or which has been damaged as a result of excessive current/voltage or tem-
perature, or which has had its serial number(s), any other markings or parts thereof altered, de-
faced or removed will also be excluded from this warranty.
If the customer’s eligibility for warranty has not been voided, in the event of any claim, he may
return the product at the earliest possible convenience to the original place of purchase, togeth-
er with a copy of the original document of purchase, a full description of the application the
product is used on and a description of the defect. Pack the product in such a way as to ensure
safe transportation (see our safety instructions).
Kontron
provides for repair or replacement of any part, assembly or sub-assembly at their own
discretion, or to refund the original cost of purchase, if appropriate. In the event of repair, re-
funding or replacement of any part, the ownership of the removed or replaced parts reverts to
Kontron, and the remaining part of the original guarantee, or any new guarantee to cover the
repaired or replaced items, will be transferred to cover the new or repaired items. Any exten-
sions to the original guarantee are considered gestures of goodwill, and will be defined in the
“Repair Report” issued by Kontron with the repaired or replaced item.
Kontron will not accept liability for any further claims resulting directly or indirectly from any war-
ranty claim, other than the above specified repair, replacement or refunding. In particular, all
claims for damage to any system or process in which the product was employed, or any loss
incurred as a result of the product not functioning at any given time, are excluded. The extent
of Kontron liability to the customer shall not exceed the original purchase price of the item for
which the claim exists.
Kontron issues no warranty or representation, either explicit or implicit, with respect to its prod-
ucts’ reliability, fitness, quality, marketability or ability to fulfil any particular application or pur-
pose. As a result, the products are sold “as is,” and the responsibility to ensure their suitability
for any given task remains that of the purchaser. In no event will Kontron be liable for direct,
indirect or consequential damages resulting from the use of our hardware or software products,
or documentation, even if Kontron were advised of the possibility of such claims prior to the pur-
chase of the product or during any period since the date of its purchase.
Please remember that no Kontron employee, dealer or agent is authorized to make any modi-
fication or addition to the above specified terms, either verbally or in any other form, written or
electronically transmitted, without the company’s consent.
