AT8901M
Getting Help
Page A - 3
AT8901M User Guide
RETURNING DEFECTIVE MERCHANDISE
Before returning any merchandise please do one of the following:
•
Call
1. Call our Technical Support department in North America at (450) 437-5682 or in EMEA
at +49 (0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your
Purchase Order # and the Serial Number of the defective unit.
2. Provide the serial number found on the back of the unit and explain the nature of your
problem to a service technician.
3. The technician will instruct you on the return procedure if the problem cannot be solved
over the telephone.
4. Make sure you receive an RMA # from our Technical Support before returning any mer-
chandise.
•
Fax
1. Make a copy of the request form on the following page.
2. Fill it out.
3. Fax it to us at: North America (450) 437-0304,
EMEA +49 (0) 8341 803 339
•
1. Send us an e-mail at: [email protected] in North America or at: orderprocess-
[email protected] in EMEA. In the e-mail, you must include your name, your
company name, your address, your city, your postal/zip code, your phone number, and
your e-mail. You must also include the serial number of the defective product and a de-
scription of the problem.
Summary of Contents for AdvancedTCA AT8901M
Page 1: ...AT8901M USER GUIDE AdvancedTCA 3 5 Revision Index February 2009 Date of Issue...
Page 14: ...AT8901M Introduction Page 1 1 AT8901M User Guide Introduction Chapter 1...
Page 25: ...Installation Chapter 2 Page 2 1 AT8901M User Guide AT8901M Installation...
Page 31: ...Hardware Description Chapter 3 Page 3 1 AT8901M User Guide AT8901M Hardware Description...
Page 51: ...Software Description Page 4 1 AT8901M User Guide AT8901M Software Description Chapter 4...
Page 72: ...AT8901M Getting Help Page A 1 AT8901M User Guide Getting Help Appendix A...
