page 12
KP Strong Safe, grade II
Most common problems and remedies
1.
Key or combination lock does not close:
a.
Make sure bolts blocking the door opening are extended. If after their maximum ejection
lock does not close, please contact the Service.
2.
Combination lock cannot be opened despite selecting the correct code:
a.
Make sure the other person has not changed the code.
b.
Make sure that the base of the lock knob with the code set marker does not come loose and
the marker is not moved aside from its original position – if so, try to set code in different
positions of the marker and then contact the Service to improve the fixing base.
3.
Electronic lock works differently than usual – sounds are different and/or diode blinks:
a.
Check the manual of the lock whether lock signals low battery – if so, replace the battery
immediately with a new one according to the lock manual.
b.
Make sure that it is not related to entering the wrong code. Detailed information on the
unusual situation signaling by the relevant model of the lock can be found in the lock
manual.
WARNING! Triple attempt of entering the wrong code moves the lock into ‘punishment’
mode which means that the lock will not accept any code for a certain time. To open the
lock you must wait for a certain time defined for that lock and then enter the correct code.
Details are given in the lock manual.
4.
Electronic lock makes no sound or does not open:
a.
Replace the battery or connect a new battery with the emergency power supply contact pins
(depending on the model of the lock – see the lock manual) and then try to open the lock.
If the lock still does not open please contact the Service.
Contact details to the KONSMETAL Service
phone: +
48 89 625 37 99
(Monday – Friday: 8-16)
e-mail:
When contacting the Service keep prepared the following data (if possible):
Device model
Purchase date
Serial number (from the nameplate located inside the device)
In order to verify whether the product is under warranty in most cases it is sufficient to give the serial number
from the nameplate. Sometimes you will need proof of purchase or warranty card with purchase date and
vendor's stamp.
