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Care And Maintenance

Troubleshooting

Problems

1. No power, logs do not 

glow.

2. "E1" is displayed on 

control panel.

3. "E2" is displayed on 

control panel.

4. "E3" is displayed on 

control panel.

5. Fan motor continues 

to blow after unit is 

powered off.

6. Power cord gets warm 

to the touch.

1. The unit does not have 

power.

2. The overheat protection 

device has been 

engaged.

3. The ambient temperature 

sensor is broken or not 

working correctly.

4. Child Lock function is 

activated. 

5. Normal operation.

6. Normal operation.

Possible Causes

1. Check that unit is plugged into a standard 

120 volt outlet. Then make sure power is set 

at "ON" position.

2. Unplug unit, wait 5-10 minutes, then the 

sensor will reset itself. Plug the unit back 

in and turn on the heater. If the problem 

persists, call customer service.

3. Unplug unit, wait 5-10 minutes, then the 

sensor will reset itself. Plug the unit back 

in and turn on the heater. If the problem 

persists, call customer service. 

4. To inactivate the Child Lock function, hold 

the POWER button for 10 seconds. 

5. This is a standard feature; the blower runs 

for an additional 20 seconds to ensure heat 

will not be trapped inside the unit.

6. This is normal for a heater appliance as it 

requires more current to operate. Check the 

connections of the appliance cord and the 

outlet. Make sure the plug fits tightly into 

the outlet. During use, check the plug and 

outlet frequently to determine if it is HOT; 

if so, discontinue use of the appliance and 

consult with a qualified electrician to check 

or change the overheating outlet(s).

Solutions

For more information about collection and recycling of used batteries, please contact your local municipality, your waste 

disposal service or the point of sale where you purchased this item.

A battery may contain hazardous substances that could be endangering to the environment 

and human health.

• This symbol marked on the battery and/or packaging indicates that used battery shall not be 

treated as municipal waste. Instead it shall be left at the appropriate collection point for recycling.

• By ensuring the used battery is disposed of correctly, you will help prevent potential negative 

consequences for the environment and human health. The recycling of materials will help to 

conserve natural resources.

DISPOSAL OF USED BATTERY:

9

FIREBOX OPERA

TIONS

Summary of Contents for SP5749

Page 1: ...reference QUESTIONS PROBLEMS OR MISSING PARTS Please Contact Customer Service Before Returning to Store Please carefully check the unit and make sure there is no damage when you open the carton servi...

Page 2: ...arranty FIREBOX OPERATIONS FCC IC Information Safety Information Operating Instructions Care And Maintenance Troubleshooting Table of Contents Package Contents Fireplace Mantel SP5749 Firebox SP2320 I...

Page 3: ...hem away from the side and rear WARNING Extreme caution is necessary when any heater is used by or near children or individuals with disabilities and whenever the fireplace is left operating and unatt...

Page 4: ...ith the electric fireplace 7 Any installation labor construction transportation or other related costs expenses arising from defective part s repair replacement or otherwise of same will not be covere...

Page 5: ...structions may cause harmful interference to radio or television reception which can be determined by turning the equipment off and on The user is encouraged to try and correct the interference by one...

Page 6: ...h an extension cord or relocatable power tap outlet power strip This heater includes an automatic protection system that will shut off the unit to prevent overheating If the unit is at risk of overhea...

Page 7: ...an will have 20 seconds delay to ensure heat will not be trapped inside the unit Press the MODE button to cycle through the different functions Each time the MODE button is pressed the mode will enter...

Page 8: ...ll a qualified service technician to inspect the fireplace and replace any part of the electrical system WARNING Disconnect the power before attempting any maintenance or cleaning to reduce the risk o...

Page 9: ...he blower runs for an additional 20 seconds to ensure heat will not be trapped inside the unit 6 This is normal for a heater appliance as it requires more current to operate Check the connections of t...

Page 10: ...ed by Soupro Limited Inc 72 Montgomery Court Markham Ontario L3R 0C1 QUESTIONS PROBLEMS OR MISSING PARTS Please Contact Customer Service Before Returning to Store servicespi sourceproinc com 1 844 455...

Page 11: ...re QUESTIONS PROBL MES OU PI CES MANQUANTES Contactez le service client le avant de le retourner au magasin V rifiez soigneusement l appareil et assurez vous qu il n y a pas de dommages lorsque vous o...

Page 12: ...RATIONS DE FOYER Informations FCC IC Information de securite Instructions d operation Soins et entretien Guide de depannage Table des mati res Contenu de la bo te Manteau de chemin e SP5749 Foyer SP23...

Page 13: ...devant de l appareil et les tenir l cart des c t s et de l arri re AVERTISSEMENT Des precautions extremes sont necessaire lorsque l appareil est utilise par ou pres d enfants ou de personnes avec un h...

Page 14: ...es frais et ou depenses decoulant de la piece defectueuse de la reparation du remplacement ne sera pas couvert par cette garantie et la Compagnie n en assume pas la responsabilite 8 Le propri taire ut...

Page 15: ...des interf rences nuisibles lors de la r ception d missions de radio ou de t l vision il suffit pour le v rifier d allumer et d teindre successivement l article L utilisateur devra prendre les mesure...

Page 16: ...icle directement sur une prise murale N utilisez JAMAIS une rallonge ni une prise rechargeable barre d alimentation A l interieur de cet appareil se trouve un limiteur Lorsque l appareil surchauffe ou...

Page 17: ...ppuyer sur le bouton MODE pour passer les differentes fonctions A chaque fois que le bouton MODE est presse la fonction passe a la suivante Temperature Minuteur ou Effet de Flamme Reglage de Temperatu...

Page 18: ...Appelez immediatement un technicien de service qualifie pour inspecter le foyer et pour emplacer toute une partie du systeme electrique ATTENTION Coupez l alimentation avant tout entretien ou nettoya...

Page 19: ...che sur le panneau de controle 5 Le moteur du ventilateur continue de fonctionner apres la mise hors tension de l appareil 6 Le cordon d alimentation est chaud au toucher 2 Le capteur de surchauffe es...

Page 20: ...oupro Limited Inc 72 Montgomery Court Markham Ontario L3R 0C1 QUESTIONS PROBL MES OU PI CES MANQUANTES Contactez le service client le avant de le retourner au magasin servicespi sourceproinc com 1 844...

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