20
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue
Possible Cause
Solution
The unit does not turn on when
pressing the ON / OFF button.
This is a P1 Error Code.
The bottom tray reservoir is
full. Turn off the unit, drain
the water from the bottom
tray, and restart the unit.
In COOL mode: the room
temperature is lower than the
set temperature.
Set a different temperature.
My air conditioner is not
functioning at all.
The unit is not receiving
power.
Make sure the unit is plugged
in to a grounded outlet.
The LCDI power cord is
tripped.
Press the Reset button on the
LCDI cord.
There is insufficient power.
Move the unit to another
outlet. Check your circuit
breaker. (Refer to the rating
label on the back of the unit
to determine the Amperage
draw).
The water reservoir is full.
Drain the unit and restart it.
The control panel is
disconnected.
If no indicator lights turn on,
contact customer service.
My remote control does not work
and the indicator light on the
remote does not turn on.
The batteries are not installed. Install new batteries.
The batteries are bad.
Replace the batteries.
The batteries are installed
incorrectly.
Reinstall the batteries
correctly.
The remote control is
defective.
Contact customer service.
My air conditioner is making a
loud noise.
The unit is not level.
Make sure the unit is on a
level surface.
A foreign object has jammed
the fan.
Remove the object from the
fan.
The floor below the unit is
uneven.
Move the unit to a level
surface.
My air conditioner is making a
continuous metallic knocking or
pinging sound.
The unit may have been
shipped on its side.
Shut off the unit. Let the unit
sit on a level surface for at
least 24 hours and restart it.
The compressor is damaged.
Contact customer service.
My air conditioner is leaking.
The drain plug is removed.
Attach the drain plug.
The base pan is cracked.
Contact customer service.
My air conditioner runs for a little
while and then it trips the power
cord or the circuit breaker.
The air conditioner may be
plugged into an outlet that
cannot supply the correct
amount of current.
Contact an electrician if the
unit works in a different room
or circuit.
The control panel lights blink
randomly.
The unit may have a faulty
control panel.
Contact customer service.
