Kohler Co. Jan 2018 25 1345889-A02-A
TROUBLE SHOOTING (continued)
This troubleshooting guide is for general aid only. A Kohler Authorised Service Representative should correct any
electrical problems. For warranty service, contact your dealer or wholesale distributor.
12. UV sterilisation A. Customer sits on seat. A. Please close cover and reactivate UV
stops. sterilisation and close toilet cover.
B. The seat is wet or covered by an object. B. Remove objects or wipe seat.
13. No display on A. Battery runs out. A. Install new battery.
remote. B. Wrong battery installation. B. Re-install battery correctly.
C. Remote has not been awakened yet. C. Touch remote screen.
Approach or sit on toilet.
Press awaken button on remote.
14. Remote unable to A. Battery runs out. A. Refer to “Remote battery use and
control toilet. replace” section to replace battery.
B. Remote to toilet distance is too far. B. Refer to “Remote - toilet communication”
section and move remote closer to toilet.
C. Toilet power is not ON. C. Connect toilet power supply.
D. Toilet is under OFF mode. D. Turn on switch to terminal box.
E. Toilet and remote are not connected. E. Refer to “Remote - toilet communication”
section, connect toilet to remote.
15. Seat temp is low A. Seat temp is OFF. A. Refer to “Remote guide” section
when seated. for temperature settings.
B. Energy saving mode. B. Refer to “Remote guide” section to exit
energy saving mode.
16. No water supply A. Water inlet valve is not OPEN. A. Open water inlet valve.
from inlet valve. B. Water inlet float is covered by other parts. B. Adjust other parts to avoid any contact
with float during operation.
C. Water inlet valve float blocked by debris. C. Clean float with water.
17. No water when A. Wrong adjusting board and screw rod A. Re-install screw rod.
pressing FLUSH FULL installation.
or FLUSH ECO button. B. Discharge valve lever and barb are not B. Re-install barb on discharge valve lever
connected. and snap in.
18. Water level is high A. Water inlet valve float is not set properly. A. Adjust water level again.
or too low.
19. Toilet leaks. A. Foreign objects are blocking water inlet A. Adjust other parts to avoid any contact
valve float when water enters the tank. float during process.
B. Foreign objects on water sealing piece. B. Remove foreign objects on water sealing
piece.
NOTE: To service the toilet, please observe the following rules:
Turn off switch on terminal box.
If necessary, open the water supply valve.
Please cut off power supply before servicing terminal box.
Symptoms Probable Causes Recommended Action
