1. Troubleshooting Guide
Troubleshooting Tips
NOTE:
This troubleshooting guide is for general aid only. For
warranty service, contact your dealer or wholesale distributor.
NOTE:
If the problem is water continuously running into the toilet,
turn off the water supply to the toilet. Do not flush. If the water
level in the tank lowers, replace the flapper and chain. If the level in
the tank remains constant, replace the float valve.
Troubleshooting Table
Symptoms
Recommended Action
1.
Poor flush.
A.
Adjust the tank water level to match the
waterline.
B.
Fully open the water supply shut-off
valve.
C.
Clear obstructions from the trapway, jet or
bowl rim holes.
D.
Clear obstructions in the soil pipe or vent
pipe.
2.
No flush.
A.
Reconnect the flush ball chain to the trip
lever or flush valve.
B.
Adjust the flush ball chain to remove
excessive slack.
3.
The fill valve turns
on/off by itself
without the toilet
being flushed, or it
runs, allowing
water to enter the
tank.
A.
Adjust flush ball chain for proper slack so
the flush ball isn’t held off the flush valve.
B.
Clean or replace the flush ball if flush ball
is worn, dirty, or misaligned with the
valve seat or flush valve seat is damaged.
Replace the valve seal or flush valve.
C.
Remove the tank and tighten the flush
valve nut if flush valve gasket is leaking.
Do not overtighten. If leakage continues,
replace the gasket.
D.
Clean the fill valve seat/seat washer of
debris, or replace the piston/seat washer
assembly.
E.
Replace the fill valve if the valve float
sinks.
Sterling Plumbing
5
1035429-5-C
Summary of Contents for STERLING 402024
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