the previous price sheet, if the price sheet is less than a year
old. All returns must be authorized by the factory prior to
returning. The factory will issue a return material authorization
(RMA) number. The RMA number must be written on the
shipping label, each load inspection and all related
documentation.
All returned material should be returned in the original,
unopened shipping cartons, or suitably packed. The material is
to be packaged such that it will not be damaged during the
return.
Material over two years old is subject to a 50% handling
charge.
Manual product/parts over five (5) years old and electronic product over three (3) years old will not be
excepted. PWT electronics will not be accepted after one year.
Deductions will be made for any material returned that is not in
saleable condition.
Material not in saleable condition will be returned to customer or scrapped at
customer request.
When material is to be returned, call your representative, who
will contact the factory for an RMA number.
The following information will be necessary:
A. Invoice Number
B. Product Part Number
C. Product Code Number
D. Product Date Code
E. Quantity
F. Reason for return requests (be specific, “defective” is not a
reason). Material returned as defective but, on inspection, is
found to be serviceable will be subject to credit reduction. A
test report will be available on request.
G. All returns are to be freight prepaid.
The RMA number must be on each load and each container.
Sloan FLUSHMATE™ Warranty
For all Flushmate Warranty inquiries please go
to
https://www.flushmate.com/warranty/
