Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
E.
Control does not work.
E.
Replace control.
12.
Noisy operation.
A.
Pump banding straps have not
been cut.
A.
Cut pump banding straps with tin
snips.
B.
Dry or dislodged jet O-ring
(squeal).
B.
Remove jet, replace and lubricate
O-ring, and reinstall jet.
13.
Remote control (if
equipped) does not work.
A.
Batteries improperly installed or
dead.
A.
Replace batteries.
B.
Antenna on wiring harness is
damaged.
B.
Replace wiring harness.
C.
Remote control not
programmed correctly.
C.
See remote control Homeowners
Guide or whirlpool Service
Manual.
D.
Remote control does not work.
D.
Replace remote control.
E.
Control does not work.
E.
Replace control.
Troubleshooting the Neckjet System
Symptoms
Probable Causes
Recommended Action
14.
Keypad does not respond
when neckjet mode is
selected.
A.
User keypad does not work.
A.
Replace the user keypad.
15.
Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is flashing.
A.
Pillow is not installed.
A.
Make sure pillow is properly
attached to the neckjet body.
B.
Reed switch does not work.
B.
Check reed switch wiring and
replace if necessary.
C.
Wiring harness from neckjet to
control is loose, disconnected or
damaged.
C.
Check wiring for proper
connections. Replace wiring
harness if necessary.
16.
Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.
A.
Neckjet line is blocked.
A.
Disconnect neckjet hoses and
remove blockage.
B.
Wiring harness from neckjet to
control is loose, disconnected or
damaged.
B.
Check wiring for proper
connections. Replace wiring
harness if necessary.
C.
Butterfly valve does not work.
C.
Replace the butterfly valve.
D.
Control does not work.
D.
Replace control.
17.
Water flows from neckjets,
but neckjets do not pulse.
A.
Wiring harness from neckjet
pulse cannister to control is
loose, disconnected or damaged.
A.
Check wiring for proper
connections. Replace wiring
harness if necessary.
B.
Pulse cannister does not work.
B.
Replace the butterfly valve.
C.
Control does not work.
C.
Replace control.
Troubleshooting the Backjet System
Symptoms
Probable Causes
Recommended Action
18.
Backjets do not operate.
A.
Whirlpool pump is not
operating.
A.
Turn on pump.
B.
Backjet butterfly valve does not
open.
B.
Check for loose connections or
wires leading from backjet pulse
cannister to control. Replace backjet
pulse canister or control if
necessary.
1199250-2-A
16
Kohler Co.
