1302892-T01-
B
62
Kohler Co.
TROUBLE SHOOTING
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative should correct any electrical
problems. For warranty service, contact your dealer or wholesale distributor.
Symptoms
Probable Causes
Recommended Action
1. Toilet does not work. A. A power failure occurred.
B. Product is under protected
status.
C. Toilet is OFF.
A.
Wait
until
the
power is restored.
B.
Turn power off on switchbox and then turn
on (refer to owners guide
page
5
2
diagram).
C.
Turn on switch
on terminal box (refer to
owners guide page
5
2
diagram).
2. Toilet does not flush
automatically
3.Toilet does not flush
completely
A. Filter screen is clogged.
B. Insufficient manual button travel.
A. Refer to owners guide “ Clean filter screen ”
section .
B. Dismantle water outlet control panel, adjust
manual flush adjustment rod.
4.Clean function does
not operate properly
A. Wait for restoration of water supply.
B. Fully open water supply valve.
C. Turn on switch on terminal box
(refer to owners guide page
5
2
diagram).
D. Please sit on again or adjust sitting gesture.
E. Refer to owners guide “Clean and Replace
Filter Screen” section.
F. Inspect water inlet hose for any sharp
bending; if it is too sharp, please adjust hose.
5.Flush function stop
work during operation.
A. Auto stops flush function after continuous 5 min
flushing.
B. The seat does not detect any customer.
A. If needed, please press flush button again.
B. Adjust sitting gesture and sit again.
6.Spray function start
A. The seat is covered by an object or the seat is
wet.
A. Remove object and wipe the seat.
even unseated
7.Dryer stop work
A. Dryer auto stops after continuous 4 min blowing.
B. The seat does not detect any customer.
A. If needed, please press dryer button again.
B. Adjust sitting gesture and sit on again.
during operation.
8.Deodorizer fan stop
A. The seat sensor is not detecting the user.
B. Accidently press STOP button during operation.
C. Auto deodorizing function is disabled.
A. Remove object or wipe seat.
B. If needed, please sit on again after 2s.
C. Refer to owners guide “Remote setting guide”
section.
work
9.Unable to open/close A. The seat sensor is not detecting the user.
B. Customer interference during previous cover
swing process.
A. Remove object or wipe seat.
B. Use remote to open/close cover or manual
open/close cover to normal position.
Do not block switch during swing process.
cover
1100..Unable
open/close cover
automatically
A. Customer does not enter or leave detecting zone.
B. Remote “auto swing” function is OFF.
C. Toilet is flushing.
11.Night light OFF
A. Night light function is OFF.
A. Refer to night light in owner guide “Auxiliary
side panel function” section to turn on night light
function.
B. Please turn off ambient light and close curtain,
or confirm until ambient light is getting dark.
B. Ambient light is too bright.
A. No water supply.
B. The water supply stop is closed.
C. A power failure occurred.
D. Product is under protected status.
E. Auto flush function is OFF.
A. Wait for restoration of water supply.
B. Open the water supply stop.
C. Wait until the power is restored or check
owners guide“manual flush” section
D. Turn on switch on terminal box (refer to
page
5
2
diagram ).
E. Refer to owners guide“ Remote setting
guide ” section.
A. No water supply.
B. Water supply valve close or is not fully open.
C. Toilet is on OFF mode.
D. Unseated or current sitting gesture is unable to
detect.
E. Filter screen is clogged.
F. Insufficient water supply pressure.
A. Please enter or leave detecting zone.
B. Refer to owners guide “Remote setting guide”
section.
C. Wait until toilet flush process complete.
