Troubleshooting (cont.)
Cover and Seat Troubleshooting
Symptoms
Probable Causes
Recommended Action
2.
Cover and/or seat does
not open automatically.
A.
Sensors are not enabled.
A.
Use the remote control to enable
the sensors by selecting;
[settings]
>
[feature settings]
>
[auto open and
close]
and select your desired
setting of
[near]
,
[medium]
,
[far]
,
[side sensor - lid and ring]
or
[side
sensor - lid only]
.
B.
Automatic open and close is set
to
[side sensor - lid only]
.
B.
Use the remote control to enable
the sensors by selecting;
[settings]
>
[feature settings]
>
[auto open and
close]
, and select
[side sensor - lid
and ring]
or
[near]
,
[medium]
or
[far]
.
C.
Sensor lenses are blocked.
C.
Clean all dirt or debris away from
the sensor lens. The lens is located
on the right side of the toilet next
to the heated feet air outlet.
D.
Motion sensor is not set with
the correct sensitivity level.
D1.
Use the remote control to enable
the sensor by selecting;
[settings]
>
[feature settings]
>
[auto open and
close]
and
[near]
,
[medium]
or
[far]
.
D2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
3.
Cover sways when it
reaches the full open
position.
A.
Some cover sway is normal.
A1.
No action required for minimal
cover sway.
A2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
4.
Seat fails to open when
side sensor is activated.
A.
Sensor is not enabled.
A.
Use the remote control to enable
the sensors by selecting;
[settings]
>
[feature settings]
>
[auto open and
close]
, and select your desired
option,
[near]
,
[medium]
,
[far]
or
[side sensor - lid and ring]
.
B.
Sensor is set to
[side sensor -
lid only]
.
B.
Use the remote control to enable
the sensors by selecting;
[settings]
>
[feature settings]
>
[auto open and
close]
, and select
[side sensor - lid
and ring]
or
[near]
,
[medium]
or
[far]
.
C.
Side sensor lens is blocked or
dirty.
C.
Clean all dirt or debris away from
the sensor lens. The lens is located
on the right side of the base of the
toilet near the middle.
5.
Cover and/or seat raises
when it should not.
A.
Sensor sensitivity is set too
high.
A.
Use the remote control to change
the sensor setting by selecting;
[settings]
>
[feature settings]
>
[auto open and close]
and
[near]
or
[medium]
.
B.
There is an object in the hinge
area of the cover.
B1.
There is a sensor located in the
hinge to avoid pinching. Remove
any objects from the hinge area.
B2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
1212876-5-F
16
Kohler Co.
