Troubleshooting (cont.)
Flushing Troubleshooting
Symptoms
Probable Causes
Recommended Action
B.
Inlet screen is blocked.
B.
Clean or replace the inlet screen
following the directions in the
servicing section of this manual.
4.
The toilet flushes
unexpectedly.
A.
Automatic flush is enabled.
A.
When automatic flush is enabled
the toilet will flush 6 seconds after
the user stands up. To disable the
automatic flush, on the remote
control select;
[settings]
>
[feature
settings]
>
[flushing]
>
[auto
flush]
. The check mark and
[auto
flush]
will appear grey when the
feature is disabled.
B.
The overflow sensor is
activated.
B1.
No action is needed if occurrence
of the toilet flushing by itself is
isolated. When the overflow sensor
is activated, it will automatically
flush the toilet to lower the water
level.
B2.
If unexpected flushing occurs
repeatedly call the Customer Care
Center using the information
provided on the back page of this
manual.
5.
The water level in the
bowl is too high.
A.
The toilet has a blockage.
A.
Open the trapway valve using the
remote control; select
[settings]
>
[cleaning]
>
[manual clean]
>
[open bowl valve]
. Use a plunger
to remove the blockage. For
extreme blockage a snake may be
used.
6.
There is no water in the
bowl or the water slowly
dissipates.
A.
The water has evaporated when
there is extended period of time
between uses.
A.
Flush the toilet to refill the bowl.
B.
There is a blockage that does
not allow the trapway valve to
close all the way.
B1.
Use the remote control to open and
close the trapway valve several
times by selecting;
[settings]
>
[cleaning]
>
[manual clean]
>
[open bowl valve]
>
[close]
repeatedly.
B2.
Open the trapway valve using the
remote control; select
[settings]
>
[cleaning]
>
[manual clean]
>
[open bowl valve]
. Use a plunger
to remove the blockage. For
extreme blockage a snake may be
used.
Cover and Seat Troubleshooting
Symptoms
Probable Causes
Recommended Action
1.
Cover strikes back wall
when opening.
A.
Flange rough-in is too close to
the wall. Rough-in should be
minimum of 11-3/4
″
(298 mm).
A1.
Adjust the finished wall or flange to
an 11-3/4
″
(298 mm) or greater
rough-in.
A2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
Kohler Co.
15
1212876-5-F
