Troubleshooting
This troubleshooting guide is for general aid only. A Kohler Co.
Authorized Service Representative or qualified electrician should
correct any electrical problems.
For warranty service, contact the Customer Care Center using the
numbers located on the back page of this manual.
Cleansing Features
Symptoms
Probable Causes
Recommended Action
1.
The seat
features are not
working.
A.
A power failure
has occurred.
A.
Wait until power is
restored.
B.
The power cord is
unplugged.
B.
Plug the power cord
into a GFCI or RCD
electrical outlet.
C.
The Ground-Fault
Circuit-Interrupter
(GFCI) or Residual
Current Device
(RCD) is tripped.
C.
Reset the GFCI or
RCD.
D.
The user is not
detected by the
seat sensor.
D1.
Small children may
be too light to be
detected by the
sensor.
D2.
Shift your position
on the seat. The
sensor is located
toward the back of
the seat.
2.
The seat is
loose.
A.
The mounting
plate fasteners are
loose.
A.
Tighten the fasteners.
Refer to the
Installation Guide.
3.
Water stops
flowing from
the spray
wand before
cleansing is
complete.
A.
Washing
automatically stops
five minutes after
pressing a spray
icon.
A.
Press the
″
FRONT
″
or
″
REAR
″
icon to
restart cleansing.
B.
The user shifted
position and is no
longer detected by
the seat sensor.
B.
Shift your position
on the seat. The
sensor is located
toward the back of
the seat.
Kohler Co.
11
1278653-5-B
Summary of Contents for K-18751
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