Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
B.
The adaptor is damaged (green
status light on generator is on).
B1.
Use the provided test kit and
instructions to identify the source
of the problem.
B2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
11.
Water from steam head.
A.
Normal operation.
A1.
A small amount of water
discharged from the steamhead just
before, during, and just after steam
use is normal.
A2.
Water discharge from the steam
head during the Power Clean cycle
is normal.
B.
Water supply lines are
connected incorrectly.
B.
Review the generator installation
guide and reinstall the lines at the
proper locations.
C.
Internal generator components
are not functioning properly.
C.
Turn off water supply to the
generator. If possible, drain the
tank. Slowly open the water supply
valve to refill the generator.
C2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
12.
No steam after 5 minutes
of pressing power.
A.
An error has occurred.
A.
Check the User Interface for error
messages. If an error message
appears, see the appropriate error
message troubleshooting.
B.
The temperature setpoint has
already been reached.
B.
Confirm the temperature setpoint is
greater than the current steam
room temperature. Increase the
temperature setpoint if desired.
C.
Inadequate power is supplied to
the generator (green status light
on generator is off).
C1.
Provide proper power to the
generator. If necessary use the
provided test kit to ensure the
generator is working properly.
C2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
D.
Cables between the generator(s)
and adapter are installed
incorrectly.
D.
Reinstall the black and/or silver
cable(s) between the steam
generator(s) and adapter per the
instructions in the installation
guide.
E.
Steam line or steam head is
blocked.
E.
Check the steam head and steam
line for blockages. Repair as
necessary.
F.
Generator is damaged.
F1.
Use the provided test kit to check
generator function.
F2.
Call the Customer Care Center
using the information provided on
the back page of this manual.
13.
Steam stopped.
A.
An error has occurred.
A.
Check the User Interface for error
messages. If an error message
appears, see the appropriate error
message troubleshooting.
B.
The session time limit was met
or the temperature setpoint was
met.
B.
Restart the session timer or increase
the temperature setpoint to restart
steam.
1069332-5-C
6
Kohler Co.