While connecting to the
Kogan SmarterHome™
app, it never successfully
reaches 100% and
connects.
This doorbell only supports 2.4GHz Wi-Fi router,
please make sure you are using a 2.4GHz Wi-Fi router
and confirm the Wi-Fi password again. 5.0GHz
connections will not connect.
Multiple repeated
attempts to connect.
After a failed attempt to connect, you may need to
restart the device or power off and then try to add
again.
After connecting, the
device does not appear
online, or cannot be
accessed in the app.
Check whether the network is normal, you can place
the camera close to the router and if not, it is
recommended to reset the device and add it again.
Unable to reconnect with
a new router.
First remove and reset the device on the
SmarterHome™ app and then configure the device
again within the app.
App not displaying smart
phone notifications.
Ensure that notifications are activated Message
notification and authority confirmation in the mobile
phone system has been opened.
Doorbell not recognisng
the SD card.
It is recommended to remove and re-insert an SD
card after a power cut. Confirm whether the SD card
is normally available (try reading it on another device)
and that the format is FAT32.
TROUBLESHOOTING
