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6. Frequently Asked Questions
Q. Why can’t the Digital Photo Frame play all images or movie files?
A: The Digital Photo Frame can support JPEG, MP3 and some video
format depending on the product specification. It may not read some
files downloaded from the internet.
Q. I have a memory card in the Digital Photo Frame, but it’s not reading
the card, what should I do?
A: First, make sure that you are using a memory card that is supported
by the Digital Photo Frame. Second, ensure that the memory card is
inserted all the way into the correct slot. Third, choose the correct card
icon which you want to play.
Q. Why do some pictures load faster than others?
A: Higher resolution pictures usually load slower.
