Kogan KATWSW9IBKA, User Manual

Page: 10 / 12

Problem Reasons Solution
Earbuds do not
power on
Battery has depleted Charge the case and earbuds
Earbuds pairing
failed
Bluetooth pairing error
Refer to ”Manual earbud re-pairing”
in the Operation section
Charging dock LED
does not illuminate
when earbuds are
inserted
Dock can’t detect the
earbuds while they are
fully changed
LED indicator will operate correctly
once earbuds are used for a short
time
Low volume
The volume setting of the
earbuds and device are
not synchronised
Enable your device’s Bluetooth and
synchronise its volume settings with
the connected earbuds
Charging dock is
not charging
Charging protection
enabled
Charge the charging dock using
external power
Earbuds do not
appear as a
discoverable
Bluetooth device,
or pairing failure
with device
Earbuds not in pairing
mode
Repeat “Syncing” and “Pairing with a
smart device” steps in the Operation
section
Device Bluetooth error Restart the device
TROUBLESHOOTING