15
Troubleshooting
Problem
Solution
1. How do you add another user on the different
cell phone?
The owner can share the device to 5 other users
in app and maximum 3 users can view live
video simultaneously.
2. The doorbell cannot be connected.
a). Device works with 2.4GHz Wi-Fi only, but
not support 5GHz Wi-Fi.
b). Wi-Fi network is not good, try to keep the
doorbell near the Wi-Fi router when setting up.
c). The Wi-Fi password is wrong. Please check if
there are special characters in the password or
the network is specially encrypted.
3. How do I know if I have 2.4G or 5G Wi-Fi?
Please check the user manual of your Router or
call the network operator for help.
4. It has to be on same Wi-Fi to see its video or
is it over internet from anywhere?
You can access to the device anywhere, if it is
connected to the internet.
5. Do any of the recordings get saved to the
cloud? Or it is mainly saved in the built-in SD
card?
It is mainly saved in the built-in SD card.
6. Can you have two units ringing same chime
& also work on one app.
Yes, the video doorbell and its indoor chime
support “one-to-many” and “many-to-one”
wireless connection.
7. What type of smart phone is needed for this
device?
iOS and Android smart phones are supported.
8. How can the doorbell be linked to two
different phones?
You can log in one device and share it with your
family in setting menu.
9. How long does it take to charge the batteries? About 10 hours.
10. What happens when the SD card is full?
Will the doorbell automatically erase oldest
footage for new ones?
When the memory card is full, the doorbell
automatically erases the oldest footage.
11. Does it work with Google Home?
No, it does not work with Google Home.
12. Why does it lose connection to Wi-Fi?
Please check the network connection of your
phone and the Wi-Fi router. If the network
signal is not good, device may not be connected.
13. Can the motion detection be disabled, and
can it be set to record automatically with
motion detection?
Yes. Recording is triggered by detected motion.
And users can disable motion detection in app
setting menu.
14. Does it come with charger for the batteries?
Battery charger is not included. However, you
can charge the batteries with DC 5V 1A~2A
power adapters (same as the charger for most
Android smart phones).
15. Can you have 2 doorbells (front & back) at
same residence?"
Yes, you can add as many as you like to your
device list.
