If you’re experiencing difficultly with the unit, refer to the below common troubleshooting
fixes first. If problems persist, contact
help.Kogan.com
for further assistance.
Issue
Solution
Failed operation
•
Check whether the appliance is connected to power or whether
the plug is in well contact.
•
Check whether the voltage is too low.
•
Check whether there is a power failure or partial circuits have
tripped.
Odour
•
Odorous foods shall be tightly wrapped.
•
Check whether there is any rotten food.
•
Clean the inside of the refrigerator.
The compressor is
running for a long
time
•
Long operation of the refrigerator is normal in summer when the
ambient temperature is high.
•
It is not recommended having too much food in the appliance
at the same time.
•
Food shall get cool before being put into the appliance.
•
The doors are opened too frequently.
Light fails to turn
on
•
Check whether the refrigerator is connected to power supply
and whether the illuminating light is damaged.
Doors cannot be
properly closed
•
The door is stuck by food packages.
•
The refrigerator is tilted. Ensure the fridge is installed on a flat
surface and adjust the levelling foot.
Indicator settings
3 and 4 are
illuminated.
Refrigerator temperature sensor failure. Contact
help.Kogan.com
for
assistance.
Indicator settings
2 and 4 are
illuminated.
Freezer defrost sensor failure. Contact
help.Kogan.com
for assistance.
Indicator settings
1 and 4 are
illuminated.
Ambient temperature sensor failure. Contact
help.Kogan.com
for
assistance.
TROUBLESHOOTING
