Issue
Steps to Resolve
No response while long pressing down
arrow after connected with a power
supply
1. Ensure all cables are connected well.
2. Contact Kogan.com.
No response while pressing up
arrow/down arrow after connected with a
power supply
1. Ensure all cables are connected well.
2. Contact Kogan.com.
Rising in a low speed
1. Check if overloaded.
Maximum loading: 70kg.
2. Contact Kogan.com.
The motor does not move as instructed
1. Contact Kogan.com.
Goes down but not goes up
1. Reposition.
2. Contact Kogan.com.
Downward sliding
1. Check if overloaded.
Maximum loading: 70kg.
2. Contact Kogan.com.
Frequently repositioning
1. Check if overloaded.
Maximum loading: 70kg.
2. Contact Kogan.com.
Overwork (Duty cycle: Maximum 2
minutes on/18 minutes OFF)
1. Turn off and restast after 18 minutes.
2. Contact Kogan.com.
Height adjustment range limited
1. Press "M" and "3" together for 3 seconds to
restore factory settings: it will beep to confirm.
2. Contact Kogan.com.
When the LED shows "
", press "▼" button until the desk reaches the lowest
height to carry out a reset.
If the LED display shows "E01" or "E02", wait 18 minutes and retry.
If the “▼” button doesn't work, check the cable connection and disconnect power
for at least 10 seconds, reconnect power and restart.
If the issue persists, contact Kogan.com.
SPECIFICATIONS
