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Trouble Shooting:
Problem
Possible Causes
Recommended Action
Camera does not turn on
The battery has been depleted.
The battery is installed incorrectly.
Charge the battery.
Follow the charging instructions in the manual to
properly install the battery.
Blurred Images
There could be smudges or dirt on the camera's
lenses or the lens covers.
Clean carefully with a clean, lint-free, dry cloth.
Failed to Connect to Wi-Fi
Wrong password entered.
Re-enter the password. If you have forgotten the
password after changing it from the default factory
password, you can use the reset function to restore
the initial factory default password: 12345678
Slow Wi-Fi Connection
There are too many programs running
simultaneously on your smart device.
Close other unnecessary programs and APPs
connecting or running on your smart device.
Micro USB Connection Failure
The wrong USB connection mode has been
selected.
Con
f
irm the USB connection mode in the camera
menu. If there is a need to read, save videos or
photos, please select "Mass Storage". If there is
a need to serve as a video chat (SKYPE) camera,
please select "Webcam".
