A-61771 March 2013
6-3
Problem
Possible Solution
Scanner pauses excessively during
scanning
Make sure that:
• the host computer meets minimum requirements for scanning.
• there is enough free space on the hard disk drive.
• all other applications are closed.
• you are using a USB 2.0 (or higher) connection.
You can also try changing the scanning options (compression, etc.) in
your scanning application.
Roller marks or streaks appear on
documents after scanning
Clean the feed module, transport rollers and separation roller and tires.
Refer to Chapter 5,
Maintenance
.
Vertical lines appear on the image
• Clean the imaging guides. Refer to Chapter 5,
Maintenance
.
• Enable the
Streak Filter
option or increase the aggressiveness.
Documents are multifeeding
Make sure that:
• the leading edges of all batched documents are centered in the feeder
so that each document will come in contact with the feed rollers.
• the feed module and separation roller are clean and not worn.
• documents with an unusual texture or surface are fed manually.
• the gap release is not in the vertical position.
U3
is displayed in the operator control
panel
The document(s) you are trying to scan is too long.
• Verify that the
Document Management: Maximum Length
option on
the Device-General tab (TWAIN Datasource) or the
Longest
Document
option on the Scanner tab (ISIS Driver) is set to longer than
the longest document being scanned. The default is 17 inches /
43.2 cm.
• Decrease the resolution.
