Troubleshooting
97
www.kodak.com/go/aiosupport
Print quality
• For best results, use KODAK Paper or a paper with the COLORLOK Technology logo
on the package.
• Make sure the paper is loaded correctly. See
Loading paper, page 38
.
• Clean the printhead:
– Press
Home
.
– Press
to select
Maintenance
, then press
OK
.
– Press
to select
Clean Printhead
, then press
OK
.
• Calibrate the printer:
– Press
Home
.
– Press
to select
Maintenance
, then press
OK
.
– Press
to select
Calibrate Printer
, then press
OK
.
For more information, go to
www.kodak.com/go/hero5_1support
, then type the
problem in the search field.
Ink cartridge errors
•
Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
refilled ink cartridges.
•
Remove, then install the cartridges again. Make sure the cartridges click into place.
Paper jam
•
Check for paper in the duplexer.
•
Open the access door and gently remove any paper from inside the printer.
•
Make sure the paper in the tray is free of tears or creases.
•
Make sure you do not overload the paper input tray.
For more information, go to
www.kodak.com/go/hero5_1support
, then type
jam
in the
search field.
Error codes/messages
or other problems
you cannot resolve
•
Go to
www.kodak.com/go/aiosupport
, then type your error code or message.
If you need to contact Kodak (see
www.kodak.com/go/contact
), have the following
information available:
•
Kodak Service Number (located inside the printer when you open the access door)
•
Printer model number (located on the control panel)
•
Computer model, operating system, and version of Home Center Software
•
Exact wording of any error message(s) and the error code.
Problem
Possible Solutions
