Troubleshooting
www.kodak.com/go/support
86
Synchronization and transfer
NOTE: Synchronization is not possible over a Wi-Fi wireless network. Synchronize with your computer using
the USB cable.
Problem
Possible causes and/or solutions
Synchronization/
transfer is interrupted
or does not start
■
The computer has entered standby or hibernation.
■
The camera is disconnected (during authentication and setup),
possibly due to:
– the camera turning off
– a weak signal (pertains to transfer only)
– interference, such as a microwave oven or a cordless
telephone (pertains to transfer only)
– the wireless router shutting down (pertains to transfer only)
– the Wi-Fi card being improperly inserted (pertains to transfer
only)
■
Synchronization/transfer is not set in EasyShare software (see
EasyShare software Help for details).
■
Set up and authenticate the camera on EasyShare software (see
EasyShare software Help for details).
Synchronization/
transfer is slow
■
The network is slow possibly due to:
– a weak signal (pertains to transfer only)
– interference, such as a microwave oven or a cordless
telephone (pertains to transfer only)
■
The computer is slow, possibly due to:
– processing of other tasks
– full disk space
– low processor speed
■
The wireless router is set to a slow transfer rate (pertains to
transfer only).
Incomplete transfer or
missing images
■
There is not enough disk space left on the computer.
■
The transfer was interrupted (see above).