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T

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Troubleshooting

and Maintenance

Troubleshooting 

If you are having problems with your KODAK DVC325 Digital Video Camera, 
or are having trouble viewing images from your DVC325, refer to the following 
table for possible solutions. 

Problem

Cause

Solution

The camera is not 
capturing any 
images.

No power is coming to 
the USB port.

Refer to the manual for your specific 
computer. Run the System Setup for 
the computer immediately after a 
restart and verify that the USB port is 
enabled. If you are uncertain how to 
do this, please contact the computer 
manufacturer.

The camera is not fully 
plugged into the USB 
port.

• 

Unplug the camera and then plug it 

in again.

or

• 

Reboot the computer with the 

camera plugged in.

The computer does not 
detect the camera.

• 

Unplug the camera and plug it in 

again.

or

• 

Reboot the computer with the 

camera plugged in.

The wrong USB driver 
software is installed on 
your computer.

Contact the manufacturer of the 
computer to obtain the proper or the 
updated USB driver software.

The USB port is not 
enabled.

Refer to the manual for your specific 
computer. Run the System Setup for 
the computer immediately after a 
restart and verify that the USB port is 
enabled. If you are uncertain how to 
do this, please contact the computer 
manufacturer.

Summary of Contents for DVC325 - Digital Internet Camera

Page 1: ...KODAK DVC325 Digital Video Camera User s Guide WIll Be Replaced...

Page 2: ...the prior written consent of Eastman Kodak Company The information contained in this manual is subject to change without notice Eastman Kodak Company makes no warranty of any kind with regard to this...

Page 3: ...ments 5 Camera Specifications 6 Installation 7 Installing the Software 7 Connecting the Camera 9 Adjusting the Monitor 9 Camera Mount Locations 10 Capturing Pictures and Videos 11 Software Application...

Page 4: ...tenance 25 Safety 25 Help and Service 27 Online Services 27 FAX Information 27 Application Software Support Companies 28 KODAK Customer Support 29 Warranty and Regulatory Information 31 Warranty 31 Wa...

Page 5: ...ures up to 640 x 480 pixel resolution or up to 30 frames per second That means you will enjoy smooth video and eye catching image quality The Power of Internet Video Conferences Make Internet video co...

Page 6: ...camera with an integrated Universal Serial Bus USB cable and a detachable base Laptop mount DVC325 Software CD User s Guide Quick Set Up Guide Registration Warranty card Note Save all packing materia...

Page 7: ...ocus wheel toward the to focus on a close image Turn the focus wheel toward the to focus on an image at a distance Detachable Base Remove the base for hand held or laptop mount operation Laptop Mount...

Page 8: ...the computer should display the number 4 00 950B The DVC325 and its USB interface only support Windows 95 and Windows 98 They do not support Macintosh operating systems or Windows NT Check the Kodak...

Page 9: ...lowing components a microphone a 16 bit sound system speakers or headphones Video Conference Requirements If you are going to use the DVC325 for video conferences the computer system must also contain...

Page 10: ...lectronic shutter Variable speed 1 15 and between 1 30 1 500 second Lens focal length 4 6 mm f 2 3 Focus range 4 inches to infinity Field of view 50 degrees diagonal ISO equivalent 125 Interface Compu...

Page 11: ...rtain the camera is not connected to the computer 2 On Windows 95 OSR2 1 and Windows 98 press Ctrl Alt Delete to display the Close Program window 3 End Task all items listed except Explorer and Systra...

Page 12: ...steps 1 through 4 and select from the available applications PRESTO VIDEOWORKS software PRESTO MR PHOTO software Microsoft NETMEETING software ADOBE ACROBAT READER software 7 To register the camera cl...

Page 13: ...e Searching for file Wait until the computer loads the necessary drivers and the Unknown device message disappears Note When using Windows 98 you may need to insert the Windows 98 CD into the CD ROM d...

Page 14: ...computer placed on a table or mounted on a tripod 1 Remove the detachable base for hand held or laptop mount operation 2 Attach the laptop mount to a laptop PC or monitor 3 Attach the camera to the m...

Page 15: ...applications or NETMEETING software Together the camera and these software applications make it easy to capture still pictures or record edit and enhance video clips with sound using PRESTO VIDEOWORK...

Page 16: ...quence or a still image with the DVC325 You can combine video sequences add transition effects and add audio sequences You can add headlines scrolling credits moving text along a defined path and spec...

Page 17: ...ted with PRESTO VIDEOWORKS For additional features and functions consult the Presto VideoWorks User s Guide included on the DVC325 Software CD PRESTO MR PHOTO Software PRESTO MR PHOTO software allows...

Page 18: ...Input Setting and DVC325 Notes If the DVC325 is the only camera on your system or it is the last one you used it will become the default and the only option that is displayed The Input option allows y...

Page 19: ...es not appear reboot the computer and go back to step 1 3 Click Call to view the Call window 4 Specify the e mail address of the person you are calling or the computer name or the network address of t...

Page 20: ...The TWAIN Acquire software displays the video preview on the computer with 6 buttons along the left margin of the TWAIN Take a Picture Use this button to capture a still picture Play Use this button...

Page 21: ...e the automatic adjustments 4 When the picture is ready press on the camera shutter button or use the TWAIN software Capture button The image that was on the screen becomes a captured still photo Imag...

Page 22: ...ns such as ADOBE PHOTOSHOP Microsoft PICTURE IT and other applications To open the TWAIN Acquire software from another TWAIN compliant application 1 Select START then Programs then your application an...

Page 23: ...ollowing some simple hints about Steadiness and Composition Lighting Color balance Steadiness and Composition Mount the camera on a steady surface such as the computer or a desk You can also use a sta...

Page 24: ...Balance is selected from the Image Process menu of the TWAIN Aquire software the software automatically adjusts the colors for the current lighting conditions If the resulting color is not satisfacto...

Page 25: ...please contact the computer manufacturer The camera is not fully plugged into the USB port Unplug the camera and then plug it in again or Reboot the computer with the camera plugged in The computer d...

Page 26: ...oller is listed with a there is a problem with the USB port Select Properties to see what the problem is and then contact the computer vendor Unable to connect camera message appears Unplug the camera...

Page 27: ...w light or bright light or changing lighting conditions the Auto White Balance can fail to provide the best results If the Auto White Balance does not correct itself within 30 seconds correct the colo...

Page 28: ...g a capture is slow or You lose the camera communication during the use of the application There is not enough band width available for the USB bus to transfer video data without errors 1 Double click...

Page 29: ...ns cleaning tissue Safety Use of controls adjustments or procedures other than those specified in this manual may result in damage to the camera Never disassemble or touch the inside of the DVC325 cam...

Page 30: ......

Page 31: ...ation software companies KODAK customer support Online Services Web contacts for Kodak are FAX Information Kodak offers automated support for digital imaging products and services Use the following ph...

Page 32: ...510 445 8616 e mail tech newsoftinc com web NewSoft Support page http www newsoftinc com nsiweb support support html Germany MitCom Neue Medien GmbH Anglestrasse 6 D 80339 M nchen Germany Tel 49 089 5...

Page 33: ...ours of 09 00 and 17 00 GMT CET Monday through Friday Country or Region Help Number FAX Number Argentina 54 1 808 300 54 1 808 3328 Australia 1 800 674 831 61 3 9353 2092 Austria 0179 567 357 44 0 131...

Page 34: ...23 16 21 33 44 0 131 458 6962 Panama 52 3 678 6200 52 3 678 6210 Peru 51 1 224 8610 51 1 224 8605 Philippines 63 2 810 0331 63 2 816 6718 Portugal 351 1 4149 500 351 14194 321 Russia 7 095 929 9166 7...

Page 35: ...perly during the warranty period due to defects in either materials or workmanship Kodak will at its option either repair or replace the equipment without charge subject to the conditions and limitati...

Page 36: ...ER WARRANTIES EXPRESS IMPLIED OR OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THIS EQUIPMENT OR SOFTWARE REPAIR OR REPLACEMENT WITHOUT CHARGE ARE KODAK S ONLY OBLIGATION UNDER THIS WARRA...

Page 37: ...terference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television...

Page 38: ...ations of the Canadian Department of Communications Obervation des normes Class B Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num...

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