Kodak 8650R THERMAL PRINTER Operator'S Manual Download Page 66

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Troubleshooting the printer

October 1997

4-5

Table 4-2

Machine Generated Error Codes

Condition/Error
Code

Description

Possible solution

500

No RECEIVER at LEAD
EDGE SENSOR when
expected

• Verify that the correct media and rib-
bons are loaded.
• Clean sensors. See "Cleaning the
sensors" on page 4-16.
• If problem persists call for service.

501

RECEIVER stuck at
LEAD EDGE SENSOR

502

RECEIVER size change
without removing TRAY

503

Invalid TRAY size input

508

XLS 8657 ONLY:
RECEIVER Stuck at
URGE SENSOR

510

BAR CODE LABEL not
correct/BAR CODE
SENSOR or FRU mal-
function

511

BAR CODE LABEL not
correct or has damage/
BAR CODE SENSOR
or FRU malfunction

600, 601, 602, 603

CONTROLLER PROM
or BOARD failure

• Power cycle printer
• If error code doesn’t clear, call for
service.

608, 609, 60A,
60C

THERMAL HEAD/
CABLE, CONTROLLER
PRINTED CIRCUIT
BOARD

610

LCD or CONTROLLER
PRINTED CIRCUIT
BOARD

618, 60B

EPROM, THERMAL
HEAD

Summary of Contents for 8650R THERMAL PRINTER

Page 1: ...KODAK DIGITAL SCIENCE 8650 8650 PS Color Printer Operator s Guide Part No 1H9657 ...

Page 2: ...e B prescrites dans la norme sur le matriél brouilleur Appareils Numériques NMB 003 édicté par le minstre des Communications 47CFR Part 15 SubPart B North American USA Class B or meets Class B limits for verification ICES 003 North American Canada Class B VCCI 2 Japan Class B This equipment is in the 2nd class category information equipment to be used in a residential area or an adjacent area ther...

Page 3: ...l suggestions You may also find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet can be purchased by contacting the Superintendent of Documents U S Government Printing Office Washington DC 20402 Important This equipment was tested using shielded interface cables The use of these cables is require...

Page 4: ...Safety Regulations The following symbol has been placed on areas of the printer where electrical shock is possible Take extra precautions in these areas ...

Page 5: ...port modules 1 4 Fonts 1 5 Resident fonts 1 5 Setting up the printer 2 1 Finding a location for the printer 2 2 Unpacking the printer 2 3 Cleaning the print head 2 5 Loading the ribbon 2 8 Handling the ribbon 2 8 Storing the ribbon 2 8 Loading ribbon in the printer 2 9 Unpacking and adjusting the paper tray 2 12 Working with media 2 12 Storing media 2 12 Paper and humidity 2 12 Loading media 2 14 ...

Page 6: ...g at the display panel 3 2 Working with the printer settings 3 4 Working in Setup mode 3 6 About specifying port information 3 6 Working with media 3 8 Printing from computer applications 3 15 Scheduling jobs 3 16 Handling and storing prints and transparencies 3 17 Cleaning the printer 3 18 Keeping the printer in good working order 3 19 Working with the printer 3 19 Troubleshooting the printer 4 1...

Page 7: ...environment A 2 Power requirements A 2 Appendix B Accessories and supplies B 1 Accessories B 1 Supplies B 1 Ribbons B 2 Paper B 3 Transparency material B 4 Appendix C Customizing the printer C 1 Adding an external hard drive C 2 Installing the hard drive C 2 Initializing the hard drive C 3 Downloading additional fonts to the hard drive C 5 Adding memory to the printer C 8 Preparing to install a SI...

Page 8: ...sident fonts Chapter 2 Setting up the printer explains how to unpack and set up the printer and how to get it ready to use Also tells how to handle store and load ribbon and media and how to clean the printer includes how to clean the thermal print head Chapter 3 Operating the printer tells how to use the display panel how to work with the printer settings and how to handle and store finished prin...

Page 9: ... with the printer The other guides included with the printer are KODAK DIGITAL SCIENCE 8650 PS Color Printer Driver User s Guide provides information about setting up and using the ADOBE PostScript Driver with PCs running Microsoft WINDOWS 3 1 PCs running WINDOWS 95 and Macintosh computers Also provides color management information and application related information KODAK DIGITAL SCIENCE 8650 Col...

Page 10: ...DAK 1 800 235 6325 between 9 00 a m and 8 00 p m Eastern Standard Time on regular business days Contact this number for help setting up or operating the printer where to obtain supplies where to obtain service information about software printer interaction warranty information information about other Kodak products The FAX back number for product literature is 1 800 508 1531 You may call this numb...

Page 11: ...s are high contrast and long lasting KODAK EKTATHERM XTRALIFE Ribbon available with 3 color ribbon can be used to protect images from fingerprints About printer memory You can purchase the 8650 8650 PS Printer with 32 MB or 48 MB of memory You can add memory to the printer to a maximum of 64 MB If your printer has 32 MB of memory you can print all image sizes for three color or black ribbons You c...

Page 12: ... mm A4 paper photographic grade and transparency material 8 0 x 9 6 204 x 246 mm 8 5 x 12 216 x 307 mm A long paper photographic grade and transparency material 8 x 10 204 x 256 mm 8 27 x 12 210 x 307 mm A4 long paper photographic grade and transparency material 8 x 10 204 x 256 mm 8 5 x 14 216 x 358 mm A xlong paper photographic grade and transparency material 8 x 12 204 x 307 mm 8 27 x 14 210 x ...

Page 13: ...th the printer The following 16 MB Ethernet interfaces are provided by the Network Interface Card Interface Type Printer Mode Centronics Parallel Raster and PostScript LocalTalk PostScript only SCSI Raster only Interface Type Version Printer Mode EtherTalk Phase 1 and Phase 2 Raster and PostScript Novell NetWare The following versions of Novell NetWare for Clients NetX VLM and MSIPX Raster and Pos...

Page 14: ... SCIENCE 8650 PS RGB PostScript Driver for WINDOWS 95 KODAK DIGITAL SCIENCE 8650 PS CMYK PostScript Driver for WINDOWS 95 KODAK DIGITAL SCIENCE 8650 PS Color Printer Driver for MACINTOSH Computers The following export modules are provided for printers operating in raster mode For information about installing and using the export modules refer to the Export Module User s Guide KODAK DIGITAL SCIENCE...

Page 15: ...Script versions of the printer Courier Courier Oblique Bold Bold Oblique Helvetica Helvetica Oblique Bold Bold Oblique Times Roman Times Italic Bold Bold Italic Helvetica Narrow Narrow Oblique Narrow Bold Narrow Bold Oblique ITC Avant Garde Gothic Book Book Oblique Demi Demi Oblique ITC Bookman Light Light Italic Demi Demi Italic ITC Zapf Chancery Medium Italic ITC Zapf Dingbats New Century School...

Page 16: ...he interface cables Connecting the power cord and turning the printer on Checking and changing the printer settings The printer drivers and export module that enable you to take full advantage of the printer s capabilities are on the CD ROM shipped with the printer After you set up the printer and before you use it you should install the printer drivers and the export module This chapter does not ...

Page 17: ...requirements Allow two inches about 5 cm on all sides of the printer for easy access Place the printer so that air flow is not blocked Airborne dirt particles can cause image quality problems Avoid placing the printer in areas where ventilation ducts open doors or frequent passers by might expose the printer and media to high levels of debris The space requirements for the printer are shown below ...

Page 18: ...ench German and English in ADOBE Acrobat PDF format Contains ADOBE Acrobat software for accessing viewing and printing the guides The CD ROM also contains the printer drivers and export module The user interface for the printer drivers is in English only The user interface for the export module is in English Spanish French and German In addition the CD ROM has color management profiles and softwar...

Page 19: ...e shipping tape from the printer cover 4 Carefully pull out the shipping pins CAUTION Remove the shipping pins before you use the printer IMPORTANT Save the packaging and the shipping pins in case you need to ship the printer shipping tape shipping pins ...

Page 20: ...never you replace the ribbon If your site is particularly dusty you may need to clean the head more often Cleaning pads come with each ribbon spool CAUTION Always use the cleaning pad provided with the ribbon spool Never rub or wipe anything across the thermal head except when cleaning it To clean the print head 1 Make sure the printer is turned off and open the cover ...

Page 21: ... 2 6 October 1997 2 Remove the supply spool and wrap it tightly upward Then remove the take up spool DO NOT touch the ribbon 3 Remove both spools and stand them upright on a freshly cleaned surface Takeup spool Supply spool ...

Page 22: ...en pressure Wipe the metal roller bar and rod as shown 5 Allow the glass area to dry for about two minutes 6 Do one of the following If reloading the ribbon load the supply spool first with the bar code on the left If the ribbon gets dirty or is damaged wind the take up spool ahead to the next clean magenta section If loading a new ribbon refer to the instructions on the ribbon package 7 Close the...

Page 23: ...bbon XTRALIFE Media contain additional patches that protect images from fingerprints Handling the ribbon Handle ribbon as follows Hold the ribbon spools by the ends to avoid fingerprints Fingerprints on the ribbon web severely reduce image quality Wear lint free gloves when working with ribbon Do not expose the ribbon to direct sunlight extreme heat dust or liquids Leave the printer cover closed e...

Page 24: ...the ribbon 2 Clean the print head See page 2 5 for instructions 3 Remove the new ribbon spools from the box The supply spool is longer than the take up spool For new ribbons the supply spool will be loaded with ribbon and the take up spool will be empty 4 Push the left side of the take up spool into the left side of the top spool holder the holders are spring loaded 5 Match the notches in the take...

Page 25: ...ool holder the holders are spring loaded 9 Match the notches in the supply spool with the notches on the right spool holder 10 Insert the right side of the supply spool into the holder on the right 11 Remove the tape from the adhesive strip 12 Hold any excess ribbon behind the adhesive strip Take up spool Supply spool ...

Page 26: ...and stick the adhesive onto the takeup spool NOTE Keep the ribbon as straight as possible 14 Smooth the ribbon over the adhesive strip 15 Wind the take up spool away from you several times The first full set of dye patches is not used for printing 16 Close the printer cover ...

Page 27: ... paper and transparencies at temperatures below 77 F 25 C Avoid exposure to temperatures higher than 100 F 38 C Avoid storing loose stacks of media out of its wrapper Paper and humidity Paper is adversely affected by extremes in relative humidity High relative humidity tends to cause paper to curl toward the image side of the paper Low relative humidity tends to cause paper to curl away from the i...

Page 28: ...n the wrapper lasts longer Wrap partial stacks of paper in its original plastic wrap squeeze out the air and tape the wrap shut This will protect the paper from humidity as well as from dust and dirt Specs of dust and dirt on paper show up as much larger spots on prints Avoid leaving paper in the printer overnight or on weekends If the problems persist consider installing a humidifier or dehumidif...

Page 29: ...ong or wide into the tray IMPORTANT Use only trays designed for the DIGITAL SCIENCE 8650 8650 PS Color Printer Using other trays may cause paper jams especially when you are printing images that do not take up the maximum image area of the receiver Contact your dealer for trays in a size other than the one supplied with the printer See Appendix B Accessories and supplies for catalog numbers 1 Remo...

Page 30: ...ove the media length slider on the inside of the tray until the desired size appears in the opening Make sure the tabs in the media length stop the piece that fits against the installed media are inserted in the correct slots on the bottom of the tray For example if you set the sensor slider at 8 5 x 12 insert the tabs in the 8 5 x 12 slots 4 Remove the media from the package Leave the blue stiffe...

Page 31: ...otch on the lower right hand side and the blue stiffener sheet on the bottom Make sure the front corners of the stack are under the triangular metal tabs 6 Put the lid back on 7 Make sure the latches on the sides of the tray lock into place in the lid Then slide the tray into the printer until it locks into place 8 Verify that the correct media size appears in the display panel ...

Page 32: ... 17 Putting the dust cover on To help prevent dirt related problems keep the plastic dust cover in place when you are using the printer Attach the dust cover to the printer in the first slot from the left and the second slot from the right ...

Page 33: ...ale LocalTalk port can be used for printing when the printer is in PostScript mode The Submini 50 pin Female SCSI II ports can be used for printing when the printer is in raster mode and for SCSI disk drive connections when the printer is in PostScript mode A 50 pin submini SCSI II terminator is included with the printer Ethernet 10BaseT RJ45 and 10Base2 BNC ports are active in both PostScript and...

Page 34: ...ing the power cord on page 2 22 5 Turn the printer On press the power switch on the side of the printer to Connecting a LocalTalk cable You need two LocalTalk connectors and a LocalTalk cable Do as follows to connect the computer and printer using LocalTalk cable 1 Make sure the computer is turned On and the printer is turned Off 2 Attach one LocalTalk connector to the computer s LocalTalk port At...

Page 35: ... to IMPORTANT The printer can initialize itself only if the computer is On Connecting a SCSI cable The SCSI connection is active only when the printer is operating in raster mode The default SCSI ID for the printer is 5 To connect a SCSI cable 1 Make sure that both the printer and the computer are turned Off 2 The default SCSI ID is 5 To change the SCSI ID see About specifying port information on ...

Page 36: ...ltiple devices NOTE If you are connecting the printer to a Macintosh IIfx computer a special Macintosh IIfx terminator is required Obtain this terminator from an Apple retailer 5 Connect the power cord See Connecting the power cord on page 2 22 6 Turn the printer On press the power switch on the side of the printer to When READY appears on the printer display panel turn the computer On SCSI ports ...

Page 37: ...omatically accepts input voltages from 90 to 250V and frequencies from 47 to 60 Hz To attach the power cord 1 Make sure that the power switch is set to Off 2 Plug one end of the power cord into the inlet on the back of the printer Plug the other end into an AC outlet Power cord inlet ...

Page 38: ...settings see Chapter 3 in this guide You use the buttons on the printer s display panel shown below to look at and change the printer settings Changing the operating mode If you have the PostScript version of the printer the printer has two operating modes PostScript and raster The PostScript mode is the factory default To change the mode to raster 1 Press Setup Select when READY appears in the di...

Page 39: ... lets you proof your transparencies Paper is the factory default If you loaded transparencies in the paper tray we recommend you change the media type to transparency To do so 1 Press Setup Select when READY appears in the LCD message area 2 Press Print to scroll down or Cancel to scroll up through the settings until SETUP DEFAULTS appears 3 Press Setup Select to access the DEFAULTS options 4 Pres...

Page 40: ...ll up through the settings until SETUP DEFAULTS appears 3 Press Setup Select to access the DEFAULTS options 4 Press Cancel until MEDIA COLOR appears 5 Press Setup Select to access the MEDIA COLOR options 6 Press Cancel until the desired media type COM or PUB appears The default media type STANDARD will have an asterisk next to it The asterisk indicates which option is selected 7 Press Setup Select...

Page 41: ...the following message appears on the display panel READY POSTSCRIPT or READY RASTER If the printer does not initialize itself If the printer fails to initialize itself the message INIT ERROR appears on the panel Turn the printer Off and then back On If the INIT ERROR message appears again turn off both the printer and the computer Disconnect all cables from the printer except the power cable Turn ...

Page 42: ...play panel CAUTION During printing the media partially exits the printer multiple times Do not pull the print Wait for the print to exit completely before touching it The printer expects the loaded media to match the media type specified using the DEFAULTS MEDIA option on the display panel If for example the printer expects paper and transparency material is loaded a mismatch message will appear I...

Page 43: ...AK DIGITAL SCIENCE 8650 8650 PS Color Printer It includes Looking at the display panel Working with the printer settings Printing from computer applications Scheduling jobs Handling and storing prints and transparencies Cleaning the printer Keeping the printer in good working order Working with the printer ...

Page 44: ...e light remains on until you respond to all messages When the error light glows steadily you can correct the problem yourself When the error light flashes a system error message appears in the display panel Turn the printer off and then back on If the message persists service is required Messages appear on the Liquid Crystal Display LCD panel one line at a time Messages longer than 16 characters a...

Page 45: ...d generate test prints Use the Cancel button as follows To terminate the job that is closest to completion For example you may have a job printing and a job processing If you press Cancel the job being printed is ended immediately No additional pages in that job are printed and the page currently being printed is ejected If you press Cancel again the next job will be canceled if one exists In comb...

Page 46: ...switching from raster to PostScript mode Otherwise the hard drive may be damaged Postscript Port Parallel Mode Normal and Binary Determines whether the parallel port will ac cept data in normal PostScript or Adobe bi nary mode In normal mode only printable characters are accepted characters in high ASCII range 128 255 are not accepted Binary mode support high ASCII range full eight bit data may be...

Page 47: ... Select Transparency to print high density transparencies Select Draft for faster printing and proofing of transparencies Paper Defaults Factory Reset Lets you restore the printer settings to their factory default values IMPORTANT If the Network Interface Card is installed resetting to the factory defaults may cause network printing problems Defaults Media col or Photographic Commer cial Publicati...

Page 48: ...you change the printer s operating mode In these cases the printer restarts itself when you exit Setup mode Changes are effective immediately afterward To restore the printer settings to their factory settings Press Setup Select when SETUP DEFAULTS appears Select FACTORY RESET to restore all the printer settings to their factory settings IMPORTANT If the Network Interface Card is installed restori...

Page 49: ...bus for any other purpose For example do not use the SCSI ID for your hard drive 0 for Macintosh computers 7 for computers running Microsoft Windows Similarly do not use the ID for an external hard drive used for font storage or the ID of a scanner connected to the computer Specifying the SCSI connection PostScript mode This option SCSI INITIATOR appears only on printers running in PostScript mode...

Page 50: ... in 100 sheet packages CAUTION Use only media designed for use in the 8650 8650 PS Color Printer Using other materials may cause printer problems KODAK EKTATHERM XLS Print Paper available in several sizes is available in three grades Photographic Grade used for photographic applications Commercial Grade used for collateral applications Publication Grade used to simulate magazine applications Table...

Page 51: ...KODAK EKTATHERM XLS Print Paper Photographic Grade CAT No 8816514 210 x 297mm 8 27 x 11 69 KODAK EKTATHERM XLS Three color ribbon CMY CAT No 163 0474 KODAK EKTATHERM XLS Black ribbon Xtralife media CAT No 857 0152 KODAK EKTATHERM XLS Three color ribbon XTRALIFE media CMY CAT No 807 6135 KODAK EKTATHERM XLS Print Paper Photographic Grade CAT No 8684623 8 5 x 12 KODAK EKTATHERM XLS Three color ribbo...

Page 52: ... 8 5 x 14 KODAK EKTATHERM XLS Oversize Three color ribbon CMY CAT No 821 4082 KODAK EKTATHERM XLS Oversize Three color ribbon XTRALIFE media CMY CAT No 801 3716 KODAK EKTATHERM XLS Black ribbon XTRALIFE Media CAT No 857 0152 KODAK EKTATHERM XLS Print Paper Photo graphic Grade CAT No 807 5640 210 x 358 mm 8 27 x 14 KODAK EKTATHERM XLS Oversize Three color ribbon CMY CAT No 821 4082 KODAK EKTATHERM ...

Page 53: ... Publication Grade CAT No 8811663 9 5 x 14 KODAK EKTATHERM XLS Oversize Three color ribbon CMY CAT No 821 4082 KODAK EKTATHERM XLS Oversize Three color ribbon XTRALIFE media CMY CAT No 801 3716 KODAK EKTATHERM XLS Black ribbon XTRALIFE Media CAT No 857 0152 KODAK EKTATHERM XLS Four color Ribbon CMYK CAT No 801 3716 8 5 x 12 217 x 307 mm ...

Page 54: ...Transparency Material CAT No 852 6618 8 5 x 11 KODAK EKTATHERM XLS Three color ribbon CMY CAT No 8873945 KODAK EKTATHERM XLS Black ribbon Xtralife media CAT No 8570152 KODAK EKTATHERM XLS Three color ribbon XTRALIFE media CMY CAT No 8733925 KODAK EKTATHERM XLS Transparency Material CAT No 850 3005 210 x 297mm 8 27 x 11 69 KODAK EKTATHERM XLS Three color ribbon CMY CAT No 8873945 KODAK EKTATHERM XL...

Page 55: ...0 x 307 mm 8 27 x 12 KODAK EKTATHERM XLS Three color ribbon CMY CAT No 163 0474 KODAK EKTATHERM XLS Black ribbon Xtralife media CAT No 857 0152 KODAK EKTATHERM XLS Three color ribbon XTRALIFE media CMY CAT No 807 6135 KODAK EKTATHERM XLS Transparency Material CAT No 852 9679 8 5 x 14 KODAK EKTATHERM XLS Oversize Three color ribbon CMY CAT No 821 4082 KODAK EKTATHERM XLS Oversize Three color ribbon...

Page 56: ...r 2 for information on working with media and ribbon KODAK EKTATHERM XLS Transparency Material CAT No 861 0651 210 x 358 mm 8 27 x 14 KODAK EKTATHERM XLS Oversize Three color ribbon CMY CAT No 821 4082 KODAK EKTATHERM XLS Oversize Three color ribbon XTRALIFE media CMY CAT No 801 3716 KODAK EKTATHERM XLS Black ribbon XTRALIFE Media CAT No 857 0152 8 0 x 12 204 x 307 mm ...

Page 57: ...50 Printer and the 8650 PS Printer in raster mode refer to the Export Modules User s Guide The time it takes to print an image depends on the application and on the type of image being printed Some images take much longer to print than others A file made up of lines generally takes less time to print than a file that is defined in bits such as a scanned image As printing takes place the paper move...

Page 58: ...er of jobs that can be processed at a time If the printer is networked the network configuration affects job scheduling When on a network the printer polls the ports in a round robin manner When it receives a job it stops polling until the job is complete Then the printer looks to the next port in the list The position of the ports in the list affects the order in which jobs are processed When a j...

Page 59: ...od oil and grease Wear clean gloves when possible and hold prints by the edges Store thermal prints and transparencies in a cool dry environment free of chemical contamination The lower the storage temperature the better Avoid temperatures higher than 72 F 25 C for extended periods A relative humidity between 30 and 50 is ideal Avoid exposure to high intensity light sources particularly fluorescen...

Page 60: ...u notice image quality problems Wipe the printer cabinet the paper tray area and the output tray with distilled or deionized water and a damp lint free cloth This eliminates dust buildup and prevents dirt from getting into the printer CAUTION Never use abrasives or harsh chemicals to clean any part of the printer Do not use the alcohol cleaning pads packaged with new ribbon to clean the printer ca...

Page 61: ...anything under the printer Doing so may block the fan on the bottom of the printer Working with the printer Follow these guidelines when working with the printer Keep the plastic dust cover in place when operating the printer Keep the blue protective cover in place when not using the printer Remove prints from the output tray ONLY AFTER the printer ejects them Do NOT put a print back into the outp...

Page 62: ...50 PS Color Printer It also tells how to solve these problems This chapter contains the following sections Error messages and how to resolve them What to do when mismatches occur What to do if the printer is not operating as it should Clearing the paper path Cleaning the pick rollers Cleaning the sensors Packing the printer Getting additional help ...

Page 63: ... and describes the common error messages and tells what to do if these messages appear Table 4 1 Common error messages Error message Possible cause Possible solution CHANGE RIBBON The supply spool is empty The ribbon s barcode cannot be read The wrong type of ribbon is loaded for example CMYK ribbon is loaded on a printer with 32 MB of memory Change the ribbon Make sure the barcode is legible If t...

Page 64: ...to initialize Parallel connection ONLY 1 Turn Off the printer 2 Make sure the computer is running 3 Turn the printer back On Other connections 1 Turn both the printer and host com puter Off 2 Disconnect the interface cable from the printer 3 Turn the printer On 4 If the printer does initialize proceed to step 5 If the printer does not initialize turn the printer Off and then back On If the message...

Page 65: ...eing picked up from the tray Media is stuck in the printer Load the type of media requested Load the correct size media Load the type of media requested Clean the picker rollers See Clean ing the pick rollers on page 4 14 Clear the paper path See Clearing the paper path on page 4 11 LOAD RIBBON The ribbon type that is loaded does not match the requested ribbon type Load the type of ribbon requeste...

Page 66: ...uck at LEAD EDGE SENSOR 502 RECEIVER size change without removing TRAY 503 Invalid TRAY size input 508 XLS 8657 ONLY RECEIVER Stuck at URGE SENSOR 510 BAR CODE LABEL not correct BAR CODE SENSOR or FRU mal function 511 BAR CODE LABEL not correct or has damage BAR CODE SENSOR or FRU malfunction 600 601 602 603 CONTROLLER PROM or BOARD failure Power cycle printer If error code doesn t clear call for ...

Page 67: ... PATCH SENS ING EMITTERS not sensing DONOR Turn off the printer Disconnect all cables except power Turn on printer If error doesn t clear call for service If error code disappears the com puter cabling or software could be causing the problem 709 DONOR SENSORS not stable 710 711 712 DSP Linetime response times out 718 CONTROLLER PRINTED CIRCUIT BOARD 719 THERMAL HEAD CABLE CONTROLLER PRINTED CIRCU...

Page 68: ... BOARD 900 930 090B 091B 093B 094B DSP BLOCK CHECK SUM SERVICE REQ XXX An error occurred The message includes a 4 digit error code Turn the printer Off and then back On If the message persists service is required Error Description Possible solution POWER INDICA TOR LED not illu minated LCD POWER INDICA TOR not illuminated or printer does not oper ate Verify the printer is plugged in turned on and ...

Page 69: ...lack only printing is requested but a color ribbon is loaded For these situations you must change the ribbon or press Cancel to cancel the job Receiver type mismatch If the print job specifies a media type that is not loaded for example paper is requested but transparency material is loaded a mismatch occurs You have three choices Load the correct media type Press Print to override the error witho...

Page 70: ...is too warm Wait a few minutes Turn the printer off for ten minutes to let it cool Consider moving the printer to a location where the temperature is lower Nothing happens when a job is sent Wait to see if the job is still processing Try printing a file that you have printed previously Verify all export module or printer driver settings Check communications settings for compatibility between print...

Page 71: ...not enter the READY state Disconnect and reconnect the interface cable Restart the printer If the problem persists service is required Edges of transparency material curl on dense prints Put prints in transparency sleeves Try using the Printer Driver or Export Module s Mirror option which will change the way that ink is applied to the page Paper does not feed Look at the paper Remove sheets with i...

Page 72: ... typically identified by a CLEAR PAPER PATH or CHECK TRAY message To clear the paper path 1 Open the printer cover NOTE An automatic locking feature prevents you from opening the cover during printing If you can t open the cover turn the printer Off and then On again If you still can t open the cover service is required ...

Page 73: ...ober 1997 2 If media is in the paper path gently pull it up and out of the printer Then close the printer cover 3 If media is jammed in the paper tray area remove the paper tray Then look through the tray insertion slot into the tray area ...

Page 74: ...Troubleshooting the printer October 1997 4 13 4 Gently remove any jammed media from the paper tray area NOTE If you cannot remove the media service is required 5 Slide the tray back into the printer ...

Page 75: ...ly the pick rollers may be dirty You use two water pads and a pad holder to clean the rollers To clean the pick rollers 1 Remove a water pad from the packet and fold it in half 2 Insert the pad into the pad holder slot About 1 inch of the pad should stick out the top as shown NOTE The posts are on the bottom of the pad holder ...

Page 76: ...media and blue stiffener sheet from the tray 8 Set the media on a freshly cleaned surface 9 Insert the prepared pad holder into the paper tray The posts on the bottom of the pad holder fit into the holes near the front of the paper tray 10 Load the paper tray back into the printer 11 Make a test print 12 Wait for the printer to cycle and for the error light on the display panel to illuminate 13 Re...

Page 77: ...e behind the ribbon 2 Remove the ribbon 3 Wipe the sensors with an alcohol pad 4 Replace the ribbon 5 To locate the next two sensors look above where a finished print comes out and you will see a steel plate with some fringe At the center of the plate about one inch back down the slope is an oval cut out with the two receiver sensors 6 Wipe the sensors with an alcohol pad 7 To locate the fifth sen...

Page 78: ...2 Open the printer cover Then remove the ribbon spools Discard them or store them in their original box 3 Insert the shipping pins as follows CAUTION Insert the pins as described Insert the left pin through the seventh slot from the left Insert the right pin through the sixth slot from the right 4 Push the pins until the ends protrude about 1 1 2 inches from the slot 5 Close the printer cover ...

Page 79: ...er of the printer The tape must cover the latch and run down both sides of the printer all the way to the bottom 7 Put the printer in its original plastic bag to keep it clean during shipping 8 Pack the printer in its original box shipping tape ...

Page 80: ...or the Asia Pacific and European regions are listed below Country Country code Helpline number Australia 61 3 353 2173 Hong Kong 85 2 5649387 Indonesia 62 21 430 4527 Korea 82 02 708 5471 4 Malaysia 60 3 757 2722 Philippines 63 2 816 67 18 Singapore 65 4736611 Thailand 66 2 271 3040 x396 Taiwan 88 6 2 893 8234 Country Country code Helpline number Belgium 32 02 2632400 Denmark 45 43 717111 Finland ...

Page 81: ...y inserted 21 inches 52 7 cm Height 12 inches 30 5 cm Printer weight 57 lbs 24 9 kg Space requirements Minimum space required with tray inserted Width 17 inches 43 2 cm Depth 24 inches 61 cm Height 12 inches 30 5 cm Minimum space required for removing tray and opening cover Width 17 inches 43 2 cm Depth 35 5 inches 90 2 cm Height 20 25 inches 52 4 cm ...

Page 82: ...s A 2 October 1997 Operating environment Ambient operating temperature 59 to 86 F 15 to 30 C Relative humidity 20 to 76 Power requirements Voltage frequency US Canada 90 to 250v 47 to 60Hz Europe 220 50Hz UK 240 50Hz Power consumption 250 watts maximum ...

Page 83: ...Kodak Parts Services at 1 800 431 7278 Accessory Catalog Number PostScript UPGRADE KIT for DIGITAL SCIENCE 8650 Color Printer 883 3667 KODAK Network Interface Card for KODAK XLS 8400 PS Printer KODAK XLS 8600 PS Printer and KODAK DIGITAL SCIENCE 8650 PS Color Printer 856 3678 KODAK A 8 5 Adjustable Tray 101 8969 KODAK A4 8 27 Adjustable Tray 851 1420 KODAK 9 5 x 14 Adjustable Tray 882 0060 Accesso...

Page 84: ...Number KODAK EKTATHERM XLS Three Color Ribbon 8 x 10 163 0474 KODAK EKTATHERM XLS Oversize Three Color Ribbon 8 5 x 12 821 4082 KODAK EKTATHERM XLS Three Color Ribbon XTRALIFE Media CMY 8 x 10 807 6135 KODAK EKTATHERM XLS Black Ribbon XTRALIFE Media 8 5 x 12 857 0152 KODAK EKTATHERM XLS Oversize Three Color Ribbon XTRALIFE Media CMY 8 5 x 12 801 3716 KODAK EKTATHERM XLS Four Color Ribbon CMYK 8 5 ...

Page 85: ...r Photographic Grade 8 5 x 12 216 x 307 mm 868 4623 KODAK EKTATHERM XLS Print Paper Photographic Grade 8 5 x 14 216 x 358 mm 856 5699 KODAK EKTATHERM XLS Print Paper Photographic Grade 210 x 297mm 8 27 x 11 69 881 6514 KODAK EKTATHERM XLS Print Paper Photographic Grade 210 x 307mm 8 27 x 12 875 1596 KODAK EKTATHERM XLS Print Paper Photographic Grade 210 x 358 mm 8 27 x 14 807 5640 KODAK EKTATHERM ...

Page 86: ...th the KODAK A Adjustable Tray 8 5 x 11 216 x 281 mm 852 6618 KODAK EKTATHERM XLS Transparency Material for use with the KODAK A Adjustable Tray 8 5 x 12 216 x 307 mm 853 4059 KODAK EKTATHERM XLS Transparency Material for use with the KODAK A Adjustable Tray 8 5 x 14 216 x 358 mm 852 9679 KODAK EKTATHERM XLS Transparency Material A4 for use with the KODAK A4 Adjustable Tray 210 x 297 mm 8 27 x 11 ...

Page 87: ...drive enables you to store ADOBE Type Manager ATM fonts not included making them permanently accessible to the printer You can purchase ADOBE fonts for your 8650 printer from your local distributor To learn more about available ADOBE products visit their Web site at http www adobe com Adding additional memory has several benefits Adding more memory may allow you to increase the speed at which imag...

Page 88: ... to download the ATM fonts and store them on the hard drive IMPORTANT The size of the hard drive is limited to 2000 MB or less Installing the hard drive First connect the cable as follows 1 Turn the printer Off 2 Disconnect all devices that are connected to the printer with a SCSI cable 3 Set the SCSI ID for the external hard drive to any ID that is different from the printer s initiator ID Refer ...

Page 89: ...eformats it and all data on the drive will be lost Complete this procedure only as part of the installation process 1 To set up the printer to communicate with an external hard drive you must first enable the initiator Press Select Setup on the display panel to enter the Setup menu Select Ports SCSI Initiator Enable Set to YES Use the Select Setup key to exit the menu 2 Open the Chooser Using the ...

Page 90: ...erWriter Font Utility icon The LaserWriter Font Utility window appears 8 Click on OK A message appears stating that the LaserWriter Font Utility is checking the characteristics of the current printer The LaserWriter Font Utility then becomes the active application 9 From the File menu select Initialize Printer s Disk ...

Page 91: ...to download additional ATM fonts from a Macintosh computer To download fonts from a Windows system follow the instructions provided by your font vendor 1 Open the Chooser and select the 8650 PS Printer to which the drive is attached 2 Double click the Downloader program icon from where it is stored on the ATM diskette or Macintosh hard disk NOTE If you have version 3 8 of ATM you may need to insta...

Page 92: ... to download click Eject and insert the appropriate disk 5 Open the Outline Fonts folder containing the fonts you want to download 6 Select the font you wish to download from the list on the left side of the window Then click Add To add all the fonts select Add All The font name appears in the Outline Fonts Selected list 7 Repeat step 6 for each font you wish to download Disk 4 ...

Page 93: ... Disk from the Device list box 9 Click Download A dialog box listing the font being downloaded and the name of the printer appears This box remains on screen until all the fonts are downloaded Then a message appears stating that downloading was successful Disk 4 ...

Page 94: ...lows simultaneous processing and printing of more and or larger jobs that is it increases the possible number of prints per hour For example operating in raster mode with 64 MB of memory lets you print one 9 1 2 x 14 job and process a second job of the same size With less memory only smaller jobs can be processed and printed The SIMMs should be 16 MB in 4MB X 32 bit configuration 72 pin symmetrica...

Page 95: ... to the metal plate on the back of the printer CAUTION Use a grounding strap to prevent static discharge from damaging the printer 3 Using a Phillips head screwdriver remove the five screws on the plate at the lower portion of the back of the printer NOTE There are ten screws on the back of the printer Remove ONLY the five on the lower portion ...

Page 96: ...he printer C 10 October 1997 4 Grasp the two black handles on the metal plate and slowly pull the drawer out about three inches 5 Unlatch the ribbon cable in the front center of the drawer by pushing the plastic clips outward ...

Page 97: ...Appendix C Customizing the printer October 1997 C 11 6 Gently remove the ribbon cable from the socket 7 Lift the ribbon cable slightly and slowly pull the drawer out an additional three inches ...

Page 98: ...IMM 1 Locate the SIMM receptacles on the left side of the drawer 2 Hold the SIMM at a 45 angle and position it in the first empty receptacle next to the other installed cards 3 Gently tilt the SIMM back so that it is upright and snaps into place in the clips on each side of the receptacle Open SIMM slots ...

Page 99: ... the drawer in about three inches 2 Reconnect the ribbon cable by pressing it firmly into the connector 3 Make sure that the plastic clips on each side of the ribbon cable are latched 4 Close the drawer the rest of the way 5 Replace the five screws that you removed 6 Plug in the printer and turn it On 7 Verify that the Power light is lit on the display panel ...

Page 100: ... 2 to C 7 adding memory to the printer C 8 to C 13 finishing up C 13 installing a SIMM card C 12 preparing to install a SIMM C 8 to C 13 additional information getting iii alcohol cleaning pads ordering B 1 applications printing from 3 15 B barcode 2 9 C cables connecting 2 18 to 2 21 cancel button 3 3 Centronics connection parallel port 2 18 printer modes for 1 3 changing media settings 2 24 medi...

Page 101: ...onnecting a SCSI cable 2 20 connecting the cables 2 18 to 2 21 connecting the power cord 2 22 connection types 1 3 contacting Kodak for help 4 19 cooling fan 3 18 curled transparency material 4 10 D dimensions A 1 display panel buttons 3 3 indicator lights 3 2 items with asterisks 3 6 messages 3 2 parts 3 2 downloading fonts to the external hard drive C 5 to C 7 dust preventing 2 17 dust cover put...

Page 102: ... the external hard drive C 5 to C 7 included with printer 1 5 resident on the printer 1 5 formatting a font disk C 3 frequency A 2 G getting additional information iii getting help iii 4 19 getting help from Kodak 4 19 getting the printer ready to ship 4 17 grounding strap C 9 H handles on back of printer C 10 C 13 handling and storing prints and transparencies 3 17 handling media 2 12 handling ri...

Page 103: ...26 initializing the external hard drive C 3 to C 5 inserting the shipping pins 4 17 installing a SIMM card C 12 installing additional memory C 8 installing the external hard drive C 2 to C 3 installing the printer drivers 2 1 interfaces 1 3 items included with the printer 2 3 J jams paper clearing 4 11 to 4 13 job scheduling 3 16 job related messages 3 3 K keeping the printer in good working order...

Page 104: ...24 media sizes 1 2 media type changing 2 24 media related messages 3 3 memory adding to the printer C 8 to C 13 different configurations 1 1 messages 3 2 3 3 4 11 error 4 2 to 4 7 mismatches handling 4 8 receiver media size 4 8 receiver media type 4 8 ribbon 4 8 N Network types 1 3 Novell NetWare connection printer modes for 1 3 O operating mode changing 2 23 operating the printer 3 1 to 3 19 orde...

Page 105: ...2 paper See also print paper paper trays ordering B 1 parallel cable connecting 2 19 parallel connection printer modes for 1 3 parallel port 2 18 pick rollers cleaning 4 14 to 4 16 placing the printer 2 2 port information specifying 3 6 3 7 ports 2 18 polling method 3 16 specifying information through the display panel 3 6 PostScript mode specifying the SCSI ID 3 7 PostScript printer fonts 1 5 pow...

Page 106: ...acking for shipping 4 17 power requirements A 2 ribbon cable C 10 C 11 space requirements A 1 specifications A 1 weight A 1 printer drivers available 1 4 installing 2 1 printer problems image problems 4 9 to 4 10 solving 4 9 to 4 10 printer settings checking and changing during printer setup 2 23 to 2 25 entering Setup mode 3 6 exiting Setup mode 3 6 restoring to factory defaults 3 6 scrolling thr...

Page 107: ...messages 4 2 to 4 7 restoring printer settings to factory default 3 6 ribbon 2 8 barcode 4 2 handling 2 8 images remaining on used 2 9 3 15 jam 4 3 loading 2 9 ordering B 2 B 3 storing 2 8 ribbon cable C 10 C 11 C 13 ribbons available B 2 ordering B 2 S scheduling jobs 3 16 SCSI bus initiator 3 7 SCSI cable connecting 2 20 SCSI connection printer modes for 1 3 specifying information through the di...

Page 108: ...settings 3 6 selecting an option 3 6 setup select button 3 3 3 6 shipping pins inserting 4 17 removing and setting aside 2 3 shipping the printer 4 17 solving printer problems 4 9 to 4 10 space requirements 2 2 A 1 specifying port information 3 6 spots in prints 4 9 startup 2 26 static discharge C 9 status messages 3 2 storing media 2 12 paper 2 12 prints and transparencies 3 17 ribbon 2 8 supplie...

Page 109: ... 4 curling 4 10 handling 2 12 ordering B 4 storing 2 12 types sizes and image size 3 12 to 3 14 transparency sleeves 3 17 trays ordering B 1 U unpacking the printer 2 3 V verifying printer setup and operation 2 27 voltage A 2 W weight A 1 working in setup mode 3 6 working with media 2 12 to 2 13 working with ribbon 2 8 to 2 11 working with the printer settings 3 4 3 5 ...

Page 110: ...ronto Ontario M6M 1V3 Canada Kodak Digital Science and the ds monogram symbol are trademarks of Eastman Kodak Company Adobe and PostScript are trademarks of Adobe Systems Incorporated or its subsidiaries Part No 1H9657 10 97 Eastman Kodak Company 1997 Printed in U S A ...

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Kodak 8650R THERMAL PRINTER, Operator'S Manual

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