10
www.kodak.com/go/support
Getting help
NOTE: If problems persist, go to
www.kodak.com/go/support
and click Step-by-Step Solutions & Repair.
Problem
Solution
Camera will not turn on.
■
Ensure that the battery is charged.
■
Ensure the camera is clean and dry. (If it’s wet inside, let it dry
for 24 hours.)
Videos are choppy or
jumpy when played on a
computer.
■
Use ARCSOFT MEDIAIMPRESSION SE for KODAK Software for
video playback (
see page 8
).
■
Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support
.
Videos are blurry.
■
Ensure that the lens is clean.
■
Ensure that the subject is at least 1 m (3.3 ft) from the lens.
Problems with ARCSOFT
MEDIAIMPRESSION SE for
KODAK Software.
■
Go to
www.arcsoft.com/support
. (For other applications, go
to their support sites.)
